Patrick Gargoles

· The primary objective is to achieve, or over-achieve, the allocated billed seat targets expected across the named existing accounts in a designated territory or territories

· Develop and execute Strategic Account Plans

· Responsible for managing the recruiting process and overseeing the billing processes from end to end, relating to growth seats in the named accounts. Handoff to Account Team for onboarding

· Supporting, working collaboratively & transparently with the Account Teams to support client relationship excellence in those named accounts

· Efficient usage and updates within the CRM system Hubspot to ensure accurate tracking of sales activities, opportunities, client interactions and forecasting

· Maintain in-depth knowledge of business products and value proposition

· Research business opportunities and viable income streams

· Follow industry trends locally and internationally

· Draft and review contracts

· Report on successes and areas needing improvements

· Work closely with the VP of Sales and Marketing to develop and implement strategies for growth, contributing to the company's overall business development goals

• Managing client accounts, including being the key point of contact for staff
• Managing client’s expectations and requirements, as well as being seen as trusted advisor
• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

• To manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and collection targets.
• To develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between front liners and Management.
• Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling and call center processes.

• Does prospecting by utilizing salesforce.com and data.com to provide accurate leads and reporting.
• Generation of new sales leads via direct customer engagement including targeted web search in scientific databases scientific publications, and e-mail/telephone contact with researchers who are potential customers.
• Qualification of sales leads to identify whether their research goals are aligned with ARL
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.

• Assist in formulating standard/routine proposals in conjunction with team members and various functional groups
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities
• Develop new business via telephone and mass communication such as email and social media to introduce the Montage solution and identify appropriate buyers within the target market
• Follow up on leads and conduct research to identify potential prospects.
• Work with the Regional Sales Directors and VP of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals
• Manage data for new and prospective clients in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached

• Assist in the development of a strong pipeline of new customers and projects in accounts through direct or indirect customer contact and prospecting.
• Continually research and identify new lead generation resources and updates to refine existing resources’ search engines
• Serve as the primary resource for the researching and prospecting of qualified new business leads via Internet, media, directories, referrals and other resource material
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel
• Responsible for identifying, contacting, and tracking prospective clients, generating leads and qualifying high-quality business opportunities for the Commercial Development team via outbound phone calls, emails, and other resources
• Manage data for new and prospective clients in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached
• Www.vocus.com

• Develop Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers
• Adjusts content of sales presentations by studying the type of trade factor
• Focuses sales efforts by studying existing and potential volume of dealers
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
• Monitors competition by gathering current marketplace information on pricing, products, new products
• Recommends changes in products, service, and policy by evaluating results and competitive developments
• Provides historical records by maintaining records on area and customer sales
• Contributes to team effort by accomplishing related results as needed
• Www.sitel.com