Patrick Bionat
Murcia
Summary
Dynamic Customer Service Representative with a proven track record at Focus Direct, excelling in conflict resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, resulting in increased loyalty. Proficient in Microsoft Excel, I effectively managed escalated calls and contributed to sales growth through informed recommendations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Focus Direct
01.2023 - 09.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Ubiquity Global Services
04.2020 - 09.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Culinary Arts - Chef
Central Philippines Adventist College Academy
04-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
Timeline
Customer Service Representative
Focus Direct
01.2023 - 09.2025
Customer Service Representative
Ubiquity Global Services
04.2020 - 09.2022
Culinary Arts - Chef
Central Philippines Adventist College Academy
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