Patricia Pilar F. Sanchez
San Juan City
Summary
To be in a position that would provide me with maximum opportunities for career enhancement and development and utilize as an individual that aims to seek and contribute to the continuous growth of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Doctor’s secretary
Cardinal Santos Medical Center
08.2015 - 02.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
Receptionist
Touch Stream Digital Inc.
03.2016 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Encoder
DEPED (Plastic Industry)
10.2016 - 01.2017
- Improved data accuracy by meticulously inputting information into the system.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Server/Crew
SHUIN SMOKED CHICKEN HOUSE
07.2017 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Contact Tracer
PESO/DOLE
03.2021 - 01.2022
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Enabling effective communication and increased cooperation.
- Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
- Educated the public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines.
- Enhanced contact tracing efficiency by conducting thorough case investigations and identifying close contacts.
E-Commerce
PETZONE
02.2022 - 10.2022
- Company Overview: Ecommerce
- Ecommerce
- Integrated third-party APIs into websites for added functionality such as e-commerce capabilities or social media connectivity.
- Oversaw e-commerce operations, streamlining processes for increased efficiency and profitability.
- Increased online sales by implementing effective e-commerce strategies and optimizing website features.
- Spearheaded the development of an e-commerce platform that increased online sales revenue significantly while enhancing customer satisfaction levels.
- Developed customized e-commerce solutions to support business growth and online sales objectives.
Cashier/Server
CORNER PROJECT
11.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Call Center Agent
Allianz Synergia
07.2023 - 11.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
Chef Culinary - Culinary
Center For Asia's Culinary School
San Juan, Metro Manila, Philippines05.2018
Bachelor Of Science In Hotel And Restaurant Management - Hotel And Restaurant Management
Datamex
01.2013
Secondary -
San Juan National High School
01.2009
Primary -
STA.LUCIA ELEMENTARY SCHOOL
01.2004
Skills
- Ability to work and to think both independently and cooperatively
- With strong sense of responsibility
- Good communication skills
- Loyal and trustworthy
- Flexible, trainable, and hardworking
- Customer communications
- Team development
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Personal Information
- Age: 33
- Height: 5'0
- Father's Name: Antonio E. Dela Fuente
- Mother's Name: Arnita S. Dela Fuente
- Date of Birth: 09/19/92
- Marital Status: Married
Reflection
Roman Catholic
Timeline
Call Center Agent
Allianz Synergia
07.2023 - 11.2023
Cashier/Server
CORNER PROJECT
11.2022 - 05.2023
E-Commerce
PETZONE
02.2022 - 10.2022
Contact Tracer
PESO/DOLE
03.2021 - 01.2022
Server/Crew
SHUIN SMOKED CHICKEN HOUSE
07.2017 - 12.2017
Encoder
DEPED (Plastic Industry)
10.2016 - 01.2017
Receptionist
Touch Stream Digital Inc.
03.2016 - 06.2016
Doctor’s secretary
Cardinal Santos Medical Center
08.2015 - 02.2016
Bachelor Of Science In Hotel And Restaurant Management - Hotel And Restaurant Management
Datamex
Secondary -
San Juan National High School
Primary -
STA.LUCIA ELEMENTARY SCHOOL
Chef Culinary - Culinary
Center For Asia's Culinary School
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