Patricia Marie Ratin
NativePath LLC
Imus City,Philippines
Summary
Email support specialist and inside sales coordinator with experience in customer service, order processing, and data management. Process refunds and manage customer accounts, with data-driven improvements to project success rates. Strong background in administrative support, reporting, and cross-departmental coordination.
2
Languages
23
Years of experience
Work History
Email Support Specialist Inside Sales Coordinator
6 Years- Answered customer emails about order delivery status and next steps.
- Managed upsell changes and product removals within customer orders, enhancing customer satisfaction and order accuracy.
- Updated customer account profiles and subscription details accurately.
- Streamlined the inbound customer service process by providing administrative support.
- Coordinated return processing across inbound and outbound teams, achieving compliance with established handling standards.
- Oversaw return processing workflows to ensure efficient handling of returns. for inbound and outbound teams end-to-end.
- Promoted into Inside Sales Coordinator role for CE outbound team.
- Directed special projects initiated by the outbound manager and supervisors.
- Analyzed complex data sets to inform evidence-based decisions and improve project success rates.
Executive Assistant/Data Entry Specialist (Hybrid)
3 Years 9 Months- Supported Ancon's CFO with administrative tasks and document management, streamlining processes for effective operations.
- Completed various administrative tasks for the CFO to facilitate daily operations. using priority lists and file tracking.
- Schedule and coordinate executives' visits to the Philippines office.
- Managed data entry and records for Ancon clients, ensuring accuracy and accessibility of information.
- Collaborate with other departments to ensure cohesive business operations and effective communication.
- Provide clerical and administrative support to related departments.
Editorial Support Agent (Email Support)
5 Years 8 Months- Editorial Support Agent (Email Support) for Elsevier; Account Client Services Specialist (Email Support) for Forrester; JEO (BMC Series Journals, Springer Journals)
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
CSR / Dealer Support Consultant / NAC Consultant
4 Years 8 Months- Handled inbound customer service calls, efficiently resolving queries and complaints to uphold high satisfaction levels.
- Resolved customer service inquiries promptly and accurately, contributing to overall customer satisfaction.
- Handled customer account inquiries, providing accurate information to resolve service complaints and ensure customer satisfaction.
- Delivered customer support for Australian account at Telstra, effectively resolving queries and concerns to enhance customer experience.
- Assisted customers with product-related questions, feedback, and complaints.
Education
BS - ECE
Skills
Customer support
Order and refund management
Subscription management
Account management
Data entry and management
Records management
Data analysis
Refund processing
Languages
English
Filipino
Accomplishments
- Handled and resolved over 150 daily customer email inquiries regarding order status, refunds, subscriptions, and product promotions, improving customer satisfaction ratings.
- Promoted from Email Support Specialist to Inside Sales Coordinator within 2 years based on exceptional performance and dedication.
- Processed and coordinated returns and refunds efficiently for Inbound and Outbound Teams, reducing processing time for returning orders.
- Managed special projects assigned by Outbound Managers and Supervisors, consistently meeting deadlines and project goals.
References
References available upon request.
Timeline
Email Support Specialist Inside Sales Coordinator
NativePath LLC
10.2020 - 10.2026
Executive Assistant/Data Entry Specialist (Hybrid)
ProSource Global BPO Inc.
07.2016 - 04.2020
Editorial Support Agent (Email Support)
SPI Global
11.2010 - 07.2016
CSR / Dealer Support Consultant / NAC Consultant
TeleTech Customer Service Management Phils., Inc
01.2004 - 09.2008
Mapua Institute of Technology
BS from ECE