PATRICIA MAE P. BUSTAMANTE
Quezon City
Summary
Certified Travel Agent with 2 years of experience in advising clients on their travel needs while delivering exceptional customer service. Also, a dedicated Call Center Quality Assurance Analyst for 3 years adept at leading experience call center agents to deliver premium customer service to customers. I am eager to apply my previous experiences to work as a Customer Service Representative or Hotel Receptionist, where I can use my organizational skills to consult with clients and book the vacation of their dreams with an eye for detail and ability to multi-task.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Quality Analyst
Teleperformance
03.2021 - Current
- Specialization: Inbound Calls/ Emails/ Audit/ Monitoring
- Industry: International Travel Industry (Hopper and Capital One Travel)
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Representative
Inspiro Relia Inc.
07.2019 - 12.2020
- Specialization: Inbound Calls and Emails
- Industry: International Travel Industry (Flight Centre and Philippine Airlines)
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Tourism Management
World Citi Colleges
Manila, Metro Manila, Philippines06-2018
High School Diploma -
Quezon City Academy
Quezon City, Metro Manila, Philippines04-2014
Balara Elementary School
Quezon City, Metro Manila, Philippines03-2010
Skills
- Able to adapt oneself to new surroundings
- Able to work flexible hours, nights, weekends, and holidays
- Friendly and service-oriented
- Multi-tasking ability
- Product knowledge
- Clear communication skills
- Microsoft Excel
- Customer relationship management (CRM)
Certification
- Certificate of Completion that has successfully completed 380 hours OJT at DFT TRAVEL AND TOURS (2018)
- Test of English for International Communication (TOEIC) (2017)
- The training of SMARTDESK XPRESS (2017)
- Certificate of Participation for actively participating in the convention entitled “Updates on the Cruise Industry” (2017)
- National Certificate II in Front Office Services (2017)
- National Certificate III in Events Management Services (2017)
References
Reynalyn Sebastian, QA Supervisor, 09171657828, Teleperformance Silver City
Training
- DFT Travel and Tours; DFT Organizer and Promotions - Trainee for Travel and Event Management
- El Pinoy Dive and Leisure Resort - Kitchen, Dining, Housekeeping and Front Office Staff (Hotel/Hospitality)
Languages
English
Advanced (C1)
Timeline
Customer Service Representative and Quality Analyst
Teleperformance
03.2021 - Current
Customer Service Representative
Inspiro Relia Inc.
07.2019 - 12.2020
Bachelor of Science - Tourism Management
World Citi Colleges
High School Diploma -
Quezon City Academy
Balara Elementary School
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