PATRICIA KARLA CONCEPCION
Summary
Dynamic professional with strengths in customer engagement and support. Delivers exceptional service by managing customer interactions and resolving issues effectively. Committed to enhancing customer experiences and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Marketing Assistant
WIIO (part time)
05.2026 - Current
- Analysed data on popular products in marketing campaigns using Meta ads and Shopify to inform future strategies.
- Researched and identified additional social media platforms to target active customers.
- Expanded global market reach through targeted strategies, identifying potential business clients.
Procurement Assistant
xshippinglimited
Hangzhou, China
06.2025 - 05.2026
- Evaluated supplier quotations and conducted comparisons to leverage and deliver on budgets.
- Negotiated contracts with suppliers to obtain best prices and terms, contributing to cost savings for the company.
Bank Teller
Philippine Business Bank
Caloocan
04.2024 - 05.2025
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Conducted daily cash counts and reconciliations, maintaining financial integrity at the single window.
Vault Custodian
Villarica Pawnshop
04.2021 - 03.2024
- Skilfully and calmly dealt with angry customers when retrieving items with insufficient cash, solving problems with effective solutions.
- Managed inventory of pawned goods, ensuring accurate tracking and security of valuable items.
Cashier
Villarica Pawnshop
02.2020 - 04.2021
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Completed daily records updates to track sales and accurate payment totals.
Clerk
Villarica Pawnshop
08.2019 - 02.2020
- Advised customers on how to reclaim pawned items, explaining processes clearly and compassionately.
- Offered alternative financial solutions to customers in need, beyond traditional pawnbroking services.
Education
Bachelor of Business Administration - MARKETING MANAGEMENT
Global Reciprocal Colleges
Caloocan01-2019
Skills
- Procurement planning
- Microsoft Excel
- Communication skills
- Customer Service
- Cultural competency
- Market research
- Sales strategy
- Digital marketing
- Supplier negotiation
- Social media strategy
- Market analysis
Personal Information
- Age: 27 years old
- Sex: Female
- Birthdate: November 22,1998
- Civil Status: Single
- Height: 5'2 ft
- Weight: 55 kg
- Citizenship: Filipino
- Religion: Iglesia ni Cristo
Timeline
Marketing Assistant
WIIO (part time)
05.2026 - Current
Procurement Assistant
xshippinglimited
06.2025 - 05.2026
Bank Teller
Philippine Business Bank
04.2024 - 05.2025
Vault Custodian
Villarica Pawnshop
04.2021 - 03.2024
Cashier
Villarica Pawnshop
02.2020 - 04.2021
Clerk
Villarica Pawnshop
08.2019 - 02.2020
Bachelor of Business Administration - MARKETING MANAGEMENT
Global Reciprocal Colleges