Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Patricia Jasmine Bejec
Open To Work

Patricia Jasmine Bejec

Former Content Moderator
Taguig, Metro Manila

Work Preference

Job Search Status

Open to work

Desired Job Title

Content ModeratorSocial Media ManagerEmail Support RepresentativeChat Support Representative

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Taguig City, Metro Manila, Philippines
Open to relocation: No

Important To Me

Work-life balanceCompany CultureHealthcare benefitsCareer advancementPaid time offPaid sick leaveWork from home option

Summary

Proactive professional with a diverse skill set focused on delivering value to organizations. Committed to driving team success and company growth through innovative solutions. Eager to tackle challenges that promote personal and professional development.

Overview

5
5
Certifications
9
9
years of professional experience

Work History

Content Moderator

TaskUs Inc.
05.2024 - 05.2026
  • Investigated reported content and enforced community standards with timely processing, achieving average handling time of 77 seconds per non-violating content and 85 seconds per violating content.
  • Upheld 93%–96% accuracy and consistency while handling high volumes of content, averaging 200+ items per day.
  • Assessed user-generated content and enforced adherence to weekly changes in client policies and guidelines.

Email Support Specialist

VXI Global Solutions
03.2023 - 01.2024
  • Handled a fixed amount of 50 email inquiries daily apart from ongoing cases, while ensuring accurate, timely responses and consistent professional customer communication.
  • Communicated shipping and delivery status updates as well as after-sales resolutions effectively, improving customer awareness and sustaining 85%-90% CSAT.

Self-employed

Flavor Central
08.2021 - 02.2023
  • Prepared and dispatched shopping application orders while ensuring timely delivery, resulting in 4.9 shop rating.
  • Handled customer inquiries with urgency, resolving customer issues to improve customer satisfaction and maintain 100% response rate.
  • Analyzed business insights and leveraged marketing tools to reach potential consumers, driving 10% average shop sales during site-wide sales.

Customer Care Associate

Amazon Manila
08.2019 - 11.2019
  • Processed over 50 order, refund, and return requests daily through phone and email, while ensuring compliance with company policies and procedures.
  • Coordinated with delivery drivers to verify customer addresses and resolve delivery concerns, achieving a 90% resolution rate and minimizing delays.

Customer Service Representative

Ibex Global
11.2018 - 02.2019
  • Handled 60–80 customer calls daily, explaining monthly bills, clarifying billing discrepancies, and resolving payment concerns to ensure customer understanding.
  • Sold and upgraded a total of 15+ TV and mobile plans by recommending suitable products, promoting service bundles, and identifying customer needs.

Technical Support Representative

Teleperformance
05.2017 - 01.2018
  • Addressed over 100 inbound calls per day involving technical issues across hardware, software, and connectivity using structured troubleshooting workflows.
  • Scheduled technician dispatch for on-site support following full exhaustion of remote solutions.
  • Recorded case details with accuracy in CRM and ticketing systems, supporting seamless case handoff.

Education

Bachelor of Arts - English Language

José Rizal University
Mandaluyong City, Metro Manila, Philippines
06-2022

Skills

Attention to detail & policy compliance

Effective communication

Time management

Critical analysis

Team collaboration

Cultural competency

Certification

TESDA Digital Marketing Lvl III

Timeline

Content Moderator

TaskUs Inc.
05.2024 - 05.2026

Email Support Specialist

VXI Global Solutions
03.2023 - 01.2024

Self-employed

Flavor Central
08.2021 - 02.2023

Customer Care Associate

Amazon Manila
08.2019 - 11.2019

Customer Service Representative

Ibex Global
11.2018 - 02.2019

Technical Support Representative

Teleperformance
05.2017 - 01.2018

Bachelor of Arts - English Language

José Rizal University

Similar Profiles

CREATE PROFILE
Patricia Jasmine BejecFormer Content Moderator