Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Bianca Esteban

Executive Virtual Assistant
Angono, Province Of Rizal

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Sales Representative

TPG Telecom
10.2022 - Current


  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Built relationships with customers and community to promote long term business growth.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Retention Specialist

Quantrics Enterprises
08.2020 - 09.2022
  • Exceeded monthly retention targets consistently by building rapport and trust with clients during interactions.
  • Boosted overall sales performance by proactively identifying potential churn clients and implementing effective re-engagement tactics.
  • Increased customer retention by effectively addressing concerns and providing tailored solutions.
  • Achieved high satisfaction rates through exceptional communication and interpersonal skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reduced churn rates significantly through personalized outreach initiatives aimed at fostering loyalty among existing customers.

Education

Bachelor of Science - Psychology

Our Lady Of Fatima University
Antipolo City, Province Of Rizal, Philippines
04.2001 -

Skills

    Interpersonal communication skills

    Product and service knowledge

    Objection handling

    Customer Retention

    Sales consultation

    Sales closing

    Multitasking Abilities

    Problem-solving abilities

Timeline

Sales Representative

TPG Telecom
10.2022 - Current

Sales Retention Specialist

Quantrics Enterprises
08.2020 - 09.2022

Bachelor of Science - Psychology

Our Lady Of Fatima University
04.2001 -

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Patricia Bianca EstebanExecutive Virtual Assistant