Patricia Anne Malicdem
Marketing & Partnership's Manager
Caloocan City, Metro Manila,00
Summary
Dynamic Marketing and Partnerships Manager at WELA ONLINE CORP. with a proven track record in strategic planning and relationship building. Enhanced customer satisfaction through effective problem-solving and mentoring, while driving business development initiatives that expanded market share. Skilled in performance evaluations and contract management, fostering partnerships that create new opportunities.
Overview
13
13
years of professional experience
1
1
Language
Work History
Marketing and Partnerships Manager
WELA ONLINE CORP.
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Order Support Representative
AFNI PHILIPPINES, INC.
08.2018 - 02.2021
- Contributed to reducing company costs by monitoring inventory levels and suggesting adjustments as needed.
- Effectively managed escalated issues by finding solutions that satisfied both customers'' needs and company''s interests.
- Kept up-to-date on industry trends related to fulfillment processes and technology advancements in order to implement effective strategies.
- Improved order accuracy with meticulous attention to detail when reviewing and entering data into the system.
- Enhanced communication between departments by acting as a liaison between sales, logistics, and finance teams.
- Provided exceptional support to sales representatives, assisting in closing deals and meeting sales targets.
- Reduced response time to customer inquiries with a proactive approach to problemsolving.
- Delivered outstanding service by promptly addressing customer concerns via phone calls or emails throughout their entire purchasing journey.
Customer Care Representative
Concentrix Daksh Services Philippines Corp.
08.2014 - 04.2017
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Representative
Convergys PH
12.2013 - 02.2014
- Resolved customer concern with regards to their tax refund.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved customer concern with regards to their tax refund.
Senior Loan Consultant
Ecco Enterprises
01.2012 - 11.2013
- Generated new business opportunities via targeted marketing campaigns and effective networking initiatives.
- Optimized loan pricing strategies based on market conditions, borrower qualifications, and lender requirements to ensure competitiveness within the industry.
- Increased client satisfaction through personalized consultations and tailored loan recommendations.
- Overcame loan processing challenges through creative problem-solving techniques, ultimately ensuring client satisfaction and successful funding outcomes.
Education
Bachelor of Science - Office Administration
Bestlink College of The Philippines
Quirino Hwy, Novaliches, Quezon City, Metro Manila 04.2001 -
Skills
Collaborative team management
Strategic planning
Decision-making
Customer service
Marketing
Project management
Business development
Customer relationship management (CRM)
Relationship building
Contract management
Policy implementation
Cross-functional teamwork
Documentation and reporting
Expense tracking
Project planning
Goal setting
Negotiation
Complex Problem-solving
Performance evaluations
Key performance indicators
Lead generation
Schedule preparation
Clear communication
Coaching and mentoring
Data analysis
Partnership development
Policy and procedure development
Languages
Filipino
Advanced (C1)
Timeline
Marketing and Partnerships Manager
WELA ONLINE CORP.
11.2022 - Current
Order Support Representative
AFNI PHILIPPINES, INC.
08.2018 - 02.2021
Customer Care Representative
Concentrix Daksh Services Philippines Corp.
08.2014 - 04.2017
Customer Service Representative
Convergys PH
12.2013 - 02.2014
Senior Loan Consultant
Ecco Enterprises
01.2012 - 11.2013
Bachelor of Science - Office Administration
Bestlink College of The Philippines
04.2001 -