PATRICIA ANNE LORIO
Quezon City, Metro Manila
Summary
Accomplished professional with expertise in visa processing and customer service. Proven ability to enhance documents efficiency and streamline processes. Skilled in database management and client communication, fostering strong relationships. Recognized for attention to detail and collaborative teamwork, consistently exceeding expectations and improving service delivery.
Overview
10
10
years of professional experience
Work History
Refugee Visa Support Specialist
CSP Visa
04.2024 - 07.2025
- Collate documents and details of the applicants and rename all of their documents.
- Prepare and process all the visa application forms.
- Send out final review email to the applicants and prepare everything for Quality Control before lodgment.
Virtual Assistant
Justine Figo
06.2023 - 07.2025
- Maintained efficient filing systems, enhancing document retrieval processes.
- Completed business correspondence, and data entry.
- Summarize group chat conversations weekly, organize the topics and responses, and maintaining pro forma format and to properly file the documents via dropbox.
Virtual Executive Assistant
REX Reservations
08.2023 - 05.2024
- Conducted research on industry trends, providing executives with insights to inform strategic decision-making.
- Streamlined executive schedules by efficiently managing appointments and prioritizing tasks.
- Handled confidential and sensitive information with discretion and tact. Updated and maintained confidential databases and records.
- Managed executive calendar.
Accountant
Cashline Lending Corporation
12.2020 - 12.2022
- Managed financial records and transactions to ensure compliance with accounting standards.
- Prepared detailed monthly financial reports, enhancing visibility into organizational performance.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Prepared working papers, reports and supporting documentation for audit findings.
Crewing Assistant
TDG Crew Management, Inc.
05.2019 - 07.2020
- Prepare and manage crew's availability and line up
- Maintain a good relationship with the principals and crew coordination via email and during their office visit.
- Assisted in timely monthly report needed by the company and making business plan and presentations.
- Ensure and check all the crew documents upon sign off to remind them what to renew and what to re-train to adhere the government and maritime standards.
Visa Processing Officer
TDG Crew Management, Inc.
04.2017 - 05.2019
- Reviewed and processed visa applications, ensuring compliance with regulatory requirements.
- Communicated with applicants to gather necessary documentation and clarify application procedures.
- Conducted thorough assessments of eligibility criteria for various visa categories.
- Collaborated with immigration authorities to resolve complex case issues efficiently.
- Trained and mentored junior staff on processing protocols and best practices.
- Implemented process improvements that enhanced application turnaround times and accuracy.
- Maintained detailed records of application statuses and updates in database systems.
- Enhanced the visa approval process by implementing an efficient document verification system.
- Managed high volumes of visa applications, consistently meeting tight deadlines without compromising accuracy or attention to detail.
- Expedited urgent visa requests, prioritizing cases based on individual circumstances and needs.
- Maintained up-to-date knowledge of immigration policies and procedures to advise applicants accurately on eligibility requirements.
- Provided excellent customer service, addressing applicant inquiries in a timely and professional manner.
- Managed license processing for all Panama flagged vessels.
Documentations Assistant
TDG Crew Management, Inc.
04.2015 - 04.2017
- Maintained comprehensive documentation systems to enhance information retrieval efficiency.
- Supported senior management in preparing reports and presentations by compiling relevant data accurately.
- Provided staff training and mentorship in preparing communication content for different media outlets.
- Assisted compliance officer to gather necessary documentation for new account applications.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Optimized document retrieval processes by implementing an easy-to-use indexing system for quick reference purposes.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Produced on-time communications in support of new product submissions for regulatory agencies.
Education
Bachelor of Science - Tourism Management
ABE International Business College
Cubao, Metro Manila, Philippines04-2015
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Recordkeeping skills
- Data collection
- Data compiling
- Client communication
- Data entry
- Documentation and reporting
- Teamwork and collaboration
- Organizational skills
- Attention to detail
- Highly professional
- Collaborative team player
- Customer communication and empathy
- Interpersonal skills
- Active listening
- Customer service expert
- Account administration
- Report preparation
- Customer needs assessment
- Database management
Languages
English
Bilingual or Proficient (C2)
Timeline
Refugee Visa Support Specialist
CSP Visa
04.2024 - 07.2025
Virtual Executive Assistant
REX Reservations
08.2023 - 05.2024
Virtual Assistant
Justine Figo
06.2023 - 07.2025
Accountant
Cashline Lending Corporation
12.2020 - 12.2022
Crewing Assistant
TDG Crew Management, Inc.
05.2019 - 07.2020
Visa Processing Officer
TDG Crew Management, Inc.
04.2017 - 05.2019
Documentations Assistant
TDG Crew Management, Inc.
04.2015 - 04.2017
Bachelor of Science - Tourism Management
ABE International Business College
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