Patricia Ann Alapan
Assistant Waiter
No. 9 Golden Berryl, Town And Country Heights Subd. Brgy. San Luis, Antipolo City
Summary
Senior Supervisor leading restaurant floor operations, team discipline, and service standards across busy shifts. Manages attendance, scheduling, labor efficiency, while coaching staff, handling NTE and NOI cases, and supporting onboarding and performance development. Maintains food safety, sanitation, inventory control, and fast resolution of guest concerns to protect service quality.
Overview
14
14
years of professional experience
Work History
SENIOR SUPERVISOR
Frankie’s New York Buffalo Wings
03.2023 - Current
- Oversee restaurant operations aligned with company policies and standards.
- Supervise daily restaurant operations, enforce company policies, and maintain service standards during busy shifts.
- Lead, coach, and discipline team members to sustain productivity, professionalism, and consistent shift performance.
- Manage attendance, scheduling, and labor efficiency to keep staffing coverage balanced and reliable.
- Maintain food safety, sanitation, and quality standards to support compliant kitchen and guest experiences.
- Handle customer concerns, conduct onboarding, and provide training, guidance, and performance feedback to new hires.
SHIFT MANAGER
Buffalo’s Wings n’ Things
01.2019 - 01.2023
- Tracked operational reports monthly to document staffing, compliance, and inventory issues.
- Supervised daily restaurant operations while upholding company policies and service standards.
- Coached, disciplined, and evaluated team members to strengthen productivity, readiness, and professionalism.
- Monitored attendance and labor efficiency to support consistent coverage and daily productivity.
- Enforced food safety, sanitation, and quality standards throughout shift operations.
- Conducted inventory checks, minimized food waste, and monitored stock levels to support smooth service.
Restaurant Food Server
Shakey’s Philippines
06.2017 - 01.2019
- Handled customer interactions weekly while resolving inquiries, disputes, and service issues with professionalism.
- Managed group engagement, crowd control, and itinerary coordination to keep events organized and guest experiences smooth.
- Upsold party packages by matching guest needs with suitable offerings and maintaining a friendly, persuasive approach.
- Received guest inquiries and reservations as a receptionist while delivering courteous, efficient front-desk support.
Service Crew
Golden Arches Development Corporation (McDonald’s Tomas Morato)
12.2012 - 06.2017
- Trained across lobby, front counter, drive-thru, and delivery stations to support flexible coverage during busy shifts.
- Verified order accuracy, processed payments, and operated the POS system while delivering fast, friendly guest service.
- Maintained a clean, organized station throughout the shift and supported suggestive selling to drive sales and profitability.
Education
Bachelor of Science - Education
New Era University
Philippines11-2018
Skills
- Restaurant operations management
- Inventory & waste control
- Food safety compliance
- Quality assurance
- Staff supervision & scheduling
- Complaint handling
- Employee coaching
- Performance management
- Report writing & documentation
- Cash handling
- POS operations
Timeline
SENIOR SUPERVISOR
Frankie’s New York Buffalo Wings
03.2023 - Current
SHIFT MANAGER
Buffalo’s Wings n’ Things
01.2019 - 01.2023
Restaurant Food Server
Shakey’s Philippines
06.2017 - 01.2019
Service Crew
Golden Arches Development Corporation (McDonald’s Tomas Morato)
12.2012 - 06.2017
Bachelor of Science - Education
New Era University