Patricia Andrea Tiamzon
Client Relations Specialist | Sales Support & Travel Coordination
Pampanga
Summary
Dynamic professional with expertise in complaint resolution and e-commerce platforms, enhancing customer satisfaction at Inevitable Agency. Spearheaded initiatives optimizing website functionality, boosting conversion rates by 15%. Proven ability to resolve complex issues swiftly, fostering continuous improvement and team productivity. Adept at maintaining strong client relationships and delivering timely solutions.
Overview
8
8
years of professional experience
Work History
E-Commerce Customer Service Specialist
Inevitable Agency
11.2024 - 01.2026
- Contributed to the development of new processes that increased overall team productivity levels within the e-commerce department.
- Spearheaded initiatives aimed at optimizing website functionality for enhanced user experience and increased conversions rates.
- Provided constructive feedback during team meetings to foster continuous improvement within the customer service department.
- Enhanced customer satisfaction by resolving complex e-commerce issues and providing timely solutions.
Part-Time Tutor
TLC San Simon Branch
01.2022 - 12.2025
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Phone Support & Ticketing Specialist (Sales & Pric
Automatiq
07.2022 - 11.2024
- Resolved customer disputes calmly and professionally, maintaining strong relationships with clients while upholding company standards.
- Managed the allocation of complimentary tickets for promotional purposes or as per contractual agreements with artists or event partners.
- Trained new hires on ticketing systems, company procedures, and industry best practices to ensure consistent performance across the team.
- Streamlined ticketing processes for increased productivity and reduced wait times.
Travel Support Specialist (Flights, Hotels & Car)
Priceline
06.2021 - 06.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Sales & Customer Support Representative
VXI Global Holdings
04.2019 - 06.2021
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
High School Teacher (Mathematics & MAPEH)
St. Anthony Academy of Bulacan
06.2018 - 04.2019
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
Education
Bachelor of Science - Education
Bulacan State University
Bulacan, Province Of Bulacan, Philippines07-2018
Skills
- Complaint resolution
- Live chat support
- E-commerce platforms
- Shipping procedures
Escalation management
Returns handling
Call handling
Customer service
Shipping and receiving
Verbal and written communication
Customer relationship management
Call center operations
Accomplishments
Licensed Professional Teacher
Timeline
E-Commerce Customer Service Specialist
Inevitable Agency
11.2024 - 01.2026
Phone Support & Ticketing Specialist (Sales & Pric
Automatiq
07.2022 - 11.2024
Part-Time Tutor
TLC San Simon Branch
01.2022 - 12.2025
Travel Support Specialist (Flights, Hotels & Car)
Priceline
06.2021 - 06.2022
Sales & Customer Support Representative
VXI Global Holdings
04.2019 - 06.2021
High School Teacher (Mathematics & MAPEH)
St. Anthony Academy of Bulacan
06.2018 - 04.2019
Bachelor of Science - Education
Bulacan State University