Patricia Alec Balane
San Pascual, Province Of Batangas,BTG
Summary
Driven by a results-focused approach, I leveraged teamwork and problem-solving skills at Open Access BPO to enhance customer satisfaction and prevent escalations. My ability to manage high-stress situations and maintain professionalism under pressure has consistently resulted in increased loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Support Associate
Open Access BPO
Makati City, Metro Manila
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
Customer Service Representative
ResultsCX Lipa
Lipa City, Province Of Batangas
04.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Alalum National High School
Alaum, Province Of Batangas, Philippines03.2015
Skills
- Teamwork and Collaboration
- Friendly and Patient
- Problem-Solving
- Active Listening
- Customer Service
Timeline
Customer Support Associate
Open Access BPO
07.2023 - Current
Customer Service Representative
ResultsCX Lipa
04.2021 - 10.2021
High School Diploma -
Alalum National High School