Patricia Padilla
Customer Service Specialist
Puerto Princesa City, Palawan,Palawan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Knowledgeable and dedicated customer service professional with extensive experience in Travel and food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Cashier Manager
Palawan Zipline Adventure Inc
El Nido Palawan
01.2019 - 03.2020
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at the start and end of each shift.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Booking with travel Agencies and managing travel alerts.
Customer Service Representative
Sitel
Pauerto Princesa City
11.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Managing the Airlines schedule and updates.
Customer Service Specialist
Hello Connect
Puerto Princesa City, Palawan
08.2022 - Current
- Achieved a high satisfaction rating through proactive one-call resolution of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Handling Food safety and General Escalation.
Education
Bachelor of Science - Ship Navigation
Palawan Polytechnic College Inc
Puerto Princesa City, Palawan 03.2015 - 03.2018
Skills
Customer Relations
Excellent written and oral communication
Good communication skills
Complaint resolution
Training development aptitude
Professional telephone demeanor
Service standard compliance
Account management
Travelling and Reading
I love to travel and experience new things. Learned new ways and interacted with cultures and knowledge that are out of my league.
Timeline
Customer Service Specialist
Hello Connect
08.2022 - Current
Customer Service Representative
Sitel
11.2020 - 07.2022
Cashier Manager
Palawan Zipline Adventure Inc
01.2019 - 03.2020
Bachelor of Science - Ship Navigation
Palawan Polytechnic College Inc
03.2015 - 03.2018