PATRICIA NICOLE ANNE B. FUELLAS
Angeles City, Province Of Pampanga
Summary
With a proven track record of 7 years, successfully navigating through challenging and demanding situations, showcasing critical thinking and problem-solving abilities. Completed various leadership training courses to enhance professional development. Demonstrated expertise in managing collections and resolving disputes through strong leadership skills. Consistently surpassing targets and expectations as an account receivable specialist for over 3 years and a collection agent for 1 year. Exceptional communication, negotiation, and problem-solving skills enabling handling of complex situations with professionalism and efficiency, providing exposure to diverse industries. Promoted to Team Leader within a year and eventually became a Supervisor, leading teams for the past 3 years. Eager to utilize skills to contribute to the success of the organization.
Overview
8
8
years of professional experience
Work History
Collection Agent, Team Lead and Supervisor
Collection Insurance Services
02.2020 - Current
- Company Overview: RMS Insurance Services
- Process payment over the phone on a secured line by asking for the customer's consent and verifying their identity and payment details
- Provide information about the account and the reason why the account has a remaining balance by explaining the charges, fees, and interest rates applied to the account
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Accounts Receivable Specialist
iQor Philippines
12.2016 - 01.2020
- Company Overview: Bell Canada
- Calling out a customer who has an outstanding balance on their subscription to avoid Suspension
- Providing details about their account information and other basic inquiries
- Identifying the customer's financial situation to provide the best payment plan and/or extension
- Processing payments and refunds
- Resolve billing and customer credit issues
- Bell Canada
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Monitored accounts to verify compliance with payment terms and schedules.
Education
Tourism Management - Under graduate
Systems Plus College Foundation
01.2016
Angeles City National Trade School
Angeles City, Pampanga01.2015
Amsic Elementary School
01.2011
Skills
- Collaborative Problem Solving
- Prioritization and Time Management
- Strong Verbal and Written Skills
- Team Leadership
- Adaptable to Change
- Email Management
- Experienced with Microsoft Word
- Excel Proficiency
- Effective Problem-Solving
- Proficient in Multitasking
- Customer Service
- Skilled in High-Pressure Environments
- Assertiveness
- Goal oriented
- Patience and persistence
- Collections best practices
- Stress tolerance
- Active listening
Languages
English
Advanced (C1)
Tagalog
Advanced (C1)
Timeline
Collection Agent, Team Lead and Supervisor
Collection Insurance Services
02.2020 - Current
Accounts Receivable Specialist
iQor Philippines
12.2016 - 01.2020
Angeles City National Trade School
Amsic Elementary School
Tourism Management - Under graduate
Systems Plus College Foundation
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