PATRICIA MAE CRAME
Virtual Assistant | Customer Support | Sales & Social Media Manager
San Jose del Monte
Summary
Experienced Virtual Assistant with 5+ years in customer service, technical support, sales, and social media management. Proven skills in lead conversion, administrative support, and digital content creation. Adaptable, organized, and committed to delivering reliable, professional remote assistance.
Overview
7
7
years of professional experience
Work History
Sales Representative
Homeaglow
01.2025 - 06.2025
- Promoted cleaning services to 80+ warm leads daily
- Scheduled appointments and managed inquiries
- Maintained CRM records accurately
Social Media Manager
B7 Hybrid
01.2018 - 12.2024
- Managed and scheduled Facebook content and campaigns
- Boosted engagement with trend-driven content
- Coordinated and tracked affiliate marketing performance
Chat Support Advisor
Concentrix
05.2020 - 07.2021
- Handled 50+ daily tech support chats
- Documented and escalated technical issues
- Maintained high resolution and satisfaction rates
Customer Service Representative
IBEX
06.2019 - 02.2020
- Resolved billing and service inquiries
- Maintained up-to-date customer accounts
- Exceeded quality and performance metrics
Education
Virtual Assistant 101 -
Wiz VA
General Academic Strand (GAS) - undefined
Meridian Educational Institution
01.2019
Skills
- Customer Support (Voice & Chat)
- Appointment Scheduling
- Social Media Management
- Affiliate Marketing
- Customer service
- Sales development
TOOLS
- Google Workspace
- Meta Business Suite
- Hubstaff
- Slack
- Zoom
- Notion
References
Ian, Martinez, CEO, 0991 496 1763, B7 Hybrid
Timeline
Sales Representative
Homeaglow
01.2025 - 06.2025
Chat Support Advisor
Concentrix
05.2020 - 07.2021
Customer Service Representative
IBEX
06.2019 - 02.2020
Social Media Manager
B7 Hybrid
01.2018 - 12.2024
General Academic Strand (GAS) - undefined
Meridian Educational Institution
Virtual Assistant 101 -
Wiz VA
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