Summary
Overview
Work History
Education
Skills
TOOLS
References
Timeline
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PATRICIA MAE CRAME

Virtual Assistant | Customer Support | Sales & Social Media Manager
San Jose del Monte

Summary

Experienced Virtual Assistant with 5+ years in customer service, technical support, sales, and social media management. Proven skills in lead conversion, administrative support, and digital content creation. Adaptable, organized, and committed to delivering reliable, professional remote assistance.

Overview

7
7
years of professional experience

Work History

Sales Representative

Homeaglow
01.2025 - 06.2025
  • Promoted cleaning services to 80+ warm leads daily
  • Scheduled appointments and managed inquiries
  • Maintained CRM records accurately

Social Media Manager

B7 Hybrid
01.2018 - 12.2024
  • Managed and scheduled Facebook content and campaigns
  • Boosted engagement with trend-driven content
  • Coordinated and tracked affiliate marketing performance

Chat Support Advisor

Concentrix
05.2020 - 07.2021
  • Handled 50+ daily tech support chats
  • Documented and escalated technical issues
  • Maintained high resolution and satisfaction rates

Customer Service Representative

IBEX
06.2019 - 02.2020
  • Resolved billing and service inquiries
  • Maintained up-to-date customer accounts
  • Exceeded quality and performance metrics

Education

Virtual Assistant 101 -

Wiz VA

General Academic Strand (GAS) - undefined

Meridian Educational Institution
01.2019

Skills

  • Customer Support (Voice & Chat)
  • Appointment Scheduling
  • Social Media Management
  • Affiliate Marketing
  • Customer service
  • Sales development

TOOLS

  • Google Workspace
  • Meta Business Suite
  • Hubstaff
  • Slack
  • Zoom
  • Notion

References

Ian, Martinez, CEO, 0991 496 1763, B7 Hybrid

Timeline

Sales Representative

Homeaglow
01.2025 - 06.2025

Chat Support Advisor

Concentrix
05.2020 - 07.2021

Customer Service Representative

IBEX
06.2019 - 02.2020

Social Media Manager

B7 Hybrid
01.2018 - 12.2024

General Academic Strand (GAS) - undefined

Meridian Educational Institution

Virtual Assistant 101 -

Wiz VA
PATRICIA MAE CRAMEVirtual Assistant | Customer Support | Sales & Social Media Manager