Patricia Garcia Topacio
Deal Desk And Order Management Specialist
IMUS
Summary
Experienced Deal Desk and Order Management Specialist with 10+ years of expertise in streamlining quote processes, order booking, and revenue operations. Skilled at identifying Quote to Cash errors, optimizing workflows, and improving operational efficiency. Resourceful problem-solver with strong data analysis skills and a focus on delivering exceptional customer service. Proficient in adapting to new technologies and processes to drive success, with a proven track record of managing multiple projects and creating innovative solutions.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Deal Desk Specialist
GitLab
10.2021 - 04.2025
- Act as a trusted advisor to the Sales team on deal structuring, quoting, contract options, and value propositioning while addressing queries related to the deal and quote-to-cash process.
- Collaborate with Field Sales to expedite the quoting process, implementing operational efficiencies and conducting training calls to improve performance.
- Engage with stakeholders to diagnose and rectify common Quote to Cash errors, delivering effective solutions.
- Focus on automating and enhancing the Quote to Cash process whenever feasible to streamline operations.
- Serve as the primary support contact for the Field Sales team (APAC and EMEA Region), resolving issues related to opportunity booking, subscription management, license delivery protocols, and booking discrepancies.
- Partner with Billing, Revenue, Channel, and other cross-functional teams to ensure efficient and accurate processing of opportunities.
- Execute weekly and monthly reconciliations to ascertain the accuracy of Zuora Invoice and SFDC Opportunity, Net ARR, and other key bookings metrics.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Quality Analyst - Research
Deltek
01.2021 - 06.2021
- Monitor and review research content published by analysts to evaluate adherence to established research quality standards.
- Track and report on performance and quality metrics of analysts' outputs to enhance efficiency.
- Provide insightful recommendations regarding content deficiencies and propose process enhancements based on comprehensive findings.
Quality Analyst - Deal Desk & Order Management
HCL Technologies
04.2017 - 01.2021
- Conduct root cause analyses for DSATs, fatal errors, and post-mortems associated with client escalated cases to identify process improvements.
- Compile and distribute qualitative and quantitative reports reflecting operational performance metrics.
- Perform targeted audits for high-value orders, outliers, and new joiners, ensuring service quality and compliance.
Sales Support Administrator
Dimension Data
10.2016 - 04.2017
- Cultivate and manage relationships with vendors to ensure cooperative partnerships that enhance service delivery.
- Administer the sales order and purchase order processes, ensuring compliance and operational efficiency.
- Oversee vendor costs, securing competitive pricing for the sales team to maximize profitability.
Subscriptions Specialist
S&P Global Market Intelligence
09.2015 - 02.2016
- Process orders and efficiently bill clients, ensuring accuracy throughout the procedure.
- Respond to communications via email, phone, and fax from external clients, maintaining exceptional service standards to enhance customer satisfaction.
- Resolve billing issues, facilitate payment applications, and address client access problems to ensure service continuity.
Fulfillment Specialist for LexisNexis
Reed Elsevier
11.2011 - 04.2015
- Execute core and general order fulfillment tasks, ensuring timely and accurate processing of orders.
- Assist with the complete order processing cycle from review to invoicing, ensuring thoroughness and compliance.
- Foster collaborative relationships through effective communication with internal customers, enhancing teamwork and service delivery.
Education
BS - Legal Management, Business, Management, Marketing, and Related Support Services
Far Eastern University
06.2003 - 04.2008
Skills
Customer-centric
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsCareer advancementWork from home optionPaid time offStock Options / Equity / Profit SharingTimeline
Deal Desk Specialist
GitLab
10.2021 - 04.2025
Quality Analyst - Research
Deltek
01.2021 - 06.2021
Quality Analyst - Deal Desk & Order Management
HCL Technologies
04.2017 - 01.2021
Sales Support Administrator
Dimension Data
10.2016 - 04.2017
Subscriptions Specialist
S&P Global Market Intelligence
09.2015 - 02.2016
Fulfillment Specialist for LexisNexis
Reed Elsevier
11.2011 - 04.2015
BS - Legal Management, Business, Management, Marketing, and Related Support Services
Far Eastern University
06.2003 - 04.2008
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