Patrean Jonard Lim

• Verified patient insurance benefits and eligibility prior to appointments.
• Contacted insurance providers to obtain accurate coverage information.
• Updated patient demographics, insurance details, and benefits information in EHR systems.
• Helped minimize claim denials through verification and documentation.
• Coordinated with providers and administrative teams to ensure accurate patient records.

• Conducted outreach to potential clients, scheduling appointments for sales team.
• Managed client databases using CRM Hubspot software, ensuring accurate records and follow-ups.
• Developed effective communication strategies to engage prospects and nurture leads.
• Collaborated with sales team to refine appointment-setting processes, enhancing overall efficiency.

• Reviewed and analyzed recorded physician-patient interactions.
• Documented key medical information and patient history.
• Updated patient records using EHR systems.
• Ensured accuracy and compliance with healthcare documentation standards.

• Managed ticketing system to ensure efficient processing and resolution of customer inquiries.
• Streamlined ticket allocation processes, enhancing response times and service quality.
• Collaborated with cross-functional teams to optimize event ticketing workflows and procedures.

• Coordinated travel arrangements, including flights, accommodations, and itineraries for diverse clientele.
• Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction and loyalty.
• Developed and maintained relationships with vendors to enhance service offerings and negotiate competitive rates.
• Analyzed travel trends and customer feedback to improve service delivery and optimize travel solutions.

• Conducted outbound calls to healthcare providers, physicians, and practice managers.
• Introduced staffing and support services to medical practices and healthcare organizations.
• Built professional relationships with decision-makers within the healthcare industry.
• Scheduled introductory meetings and generated qualified leads.

• Processed patient payments and managed invoicing activities.
• Handled insurance and patient billing inquiries.
• Reconciled payments and maintained accurate financial records.
• Assisted with claim follow-up and account resolution.

• Provided technical support for Comcast internet and cable services.
• Resolved customer technical concerns and service issues.
• Educated customers on available promotions and upgrade opportunities.
• Consistently delivered excellent customer service and sales support.