Paolo Miguel Ducusin
126 C. Benitez, St. Cubao, Quezon City, Metro Manila
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Senior Network Engineer
Concentrix
05.2023 - Current
- Monitored network activities to quickly detect and resolve operational and security issues.
- Reduced downtime for essential systems by proactively identifying and resolving network issues.
- Managed vendor relationships for hardware procurement, software upgrades, and technical support services to ensure optimal resource utilization.
- Mentored junior engineers on best practices in networking technologies, resulting in increased team efficiency and effectiveness.
- Coordination with Network Field Technician for expedition of repairs for network related issues
- Experienced on commissioning, accepting and handling devices such as Juniper, Nokia, Ciena and other related
network devices. - Monitored Wireless Network Equipments, such as Siklu Radio, Ruckus Switches and Routers. Troubleshoot Wireless Network Issues along with Tier 2 Google Wireless Engineers
Network Support Engineer
FINSI
09.2021 - 05.2023
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
- Acted as first responder for Network Related issues for Managed Network Services under Globe Telecom top 100 companies.
- Dispatching and support of Network Field Technicians for repairs and installation.
Wireless Network Engineer
QROi Network Services
02.2021 - 09.2021
- Conducted comprehensive site surveys for optimal placement of wireless access points, maximizing coverage while minimizing interference.
- Streamlined troubleshooting processes for faster resolution of connectivity problems, improving overall network performance.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Installed and maintained systems and analyzed users' needs.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Acted as Team Leader for a group of Four consisting of 1 Network Engineer and 3 Riggers.
- Work under supervision of Globe Telecom and Huawei Engineer, as we handled Globe Telecom projects across South Luzon.
Technical Support Engineer
Ultegra Nxtgen
07.2020 - 02.2021
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Served as key liaison between technical team and non-technical stakeholders, translating complex technical details into understandable terms.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Designed and implemented network layouts for Globe Telecom Sites. Assisted on Power Tapping, Installation, Fiber cable setup and layout for newly installed Huawei Equipments.
- Worked on different Globe Telecom sites across NCR.
Education
Bachelor of Science - Electronics And Communications Engineering
Don Bosco Technical College
Mandaluyong City, Metro Manila, Philippines12-2019
Skills
- ITIL framework
- BGP, OSPF, IS-IS
- Networking and routing protocol expertise
- Wireless networks troubleshooting
- Network Installation
- Risk assessment
- Network configuration
- Verbal and written communication
Timeline
Senior Network Engineer
Concentrix
05.2023 - Current
Network Support Engineer
FINSI
09.2021 - 05.2023
Wireless Network Engineer
QROi Network Services
02.2021 - 09.2021
Technical Support Engineer
Ultegra Nxtgen
07.2020 - 02.2021
Bachelor of Science - Electronics And Communications Engineering
Don Bosco Technical College
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