Paolo Lorenzo Domingo
Baguio City
Summary
Dynamic and innovative professional with 7+ years of invaluable experience in handling several simultaneous projects. Excel in resolving technical challenges with innovative solution and process improvements to increase efficiency and ensure customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Bold Business Ph
Remote
11.2024 - 09.2025
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Assisted Customers with troubleshooting steps
- Resolved customer complaints through effective problem-solving techniques.
- Utilized CRM software to track interactions and improve service quality.
- Collaborated with team members to enhance overall customer satisfaction.
Appointment Setter (National Neuropathy Center)
Bold Business Ph
Remote
11.2024 - 09.2025
- Managed appointment scheduling for the National Neuropathy Center
- Utilized CRM software to track patient interactions and maintain accurate records.
- Conducted follow-up calls to ensure patients are good with their scheduled appointments.
TEIR 3 TECHNICAL SUPPORT
SITEL PHILS.
Baguio City
01.2014 - 01.2018
- Provided Excellent Technical support to customers. Helped customers in performing trouble shooting steps to resolve issues with their appliances and getting setup for an appointment with technicians to repair broken appliances.
- Refrigerator Specialist Provided advanced troubleshooting to customers and completing the process for work orders. Helping in installing new system and troubleshooting mechanical failure. Giving out order on when or where to have a refund or upgrade and alternative cooling unit.
- Subject Matter Expert In charge of collecting information, writing, and maintaining training materials and the knowledge base and support team will use as the first source of information regarding a product, service, or client.
REFRIGERATOR SPECIALIST (CHAT SUPPORT)
SITEL PHILS.
Baguio City
03.2014 - 10.2020
- Provided real time support for a specific line of business for LG USA. Helping customers to communicate effectively and timely through the simpler access with the company's website.
- Assisted Customers with troubleshooting steps via chat support
NET PROMOTER SCORE(NPS) ANALYST
SITEL PHILS.
Baguio City
01.2018 - 2020
- Collecting data and conducts surveys for LG corporate planning.
- Analyzing data information based on customer comment.
Education
Bachelor of Science - Computer Science
Divine Word College
Urdaneta, Pangasinan01.2014
Google UX/UI Web Design
Coursera
Mountain View, California09.2025
Skills
- Microsoft office
- Proficient in Figma
- Google UX Web design
- Excellent communication skills
- Excellent Multi-tasking skills
Hobbies and Interests
Online Gaming, Cooking, Art, Travel, Music
Timeline
Customer Service Representative
Bold Business Ph
11.2024 - 09.2025
Appointment Setter (National Neuropathy Center)
Bold Business Ph
11.2024 - 09.2025
NET PROMOTER SCORE(NPS) ANALYST
SITEL PHILS.
01.2018 - 2020
REFRIGERATOR SPECIALIST (CHAT SUPPORT)
SITEL PHILS.
03.2014 - 10.2020
TEIR 3 TECHNICAL SUPPORT
SITEL PHILS.
01.2014 - 01.2018
Bachelor of Science - Computer Science
Divine Word College
Google UX/UI Web Design
Coursera