PAOLA MAE AENLLE
REGISTERED NURSE
Blk 18 Lot 30 D Guadanoville Caloocan City, Metro Manila
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Sommelier
Holland America Line
08.2023 - Current
- Kept current on industry trends and market fluctuations through continuous education and networking opportunities.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Organized exclusive wine tastings and events for VIP clients, fostering strong relationships and repeat business.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Ensured regulatory compliance by meticulously tracking all incoming shipments against invoices while keeping accurate records of stock levels.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Optimized efficiency in inventory management using software tools specifically designed for tracking wine stock movements.
- Implemented effective cost control measures, resulting in reduced waste while maintaining the highest quality standards.
- Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Elevated guest experience by creating informative and visually appealing wine menus that highlighted key tasting notes and pairing suggestions.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Set up wine tastings to bring in business and promote special offerings.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Bartender
Holland America Line
10.2019 - 05.2023
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
BARISTA
Holland America Line
07.2014 - 08.2019
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Shift Lead Supervisor
Coffee Bean & Tea Leaf
11.2011 - 03.2014
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
- Coordinated cross-functional teams during peak hours or special events to ensure adequate staffing coverage throughout all areas of operation.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
- Evaluated operational metrics regularly, identifying areas of improvement in efficiency or resource allocation while maintaining high-quality standards across teams.
- Developed strong relationships with suppliers for improved negotiation on pricing terms while ensuring timely delivery of necessary inventory items.
- Established performance benchmarks for staff members, setting clear expectations and providing ongoing support to facilitate achievement of goals.
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Improved team efficiency by implementing effective scheduling and task delegation.
- Assisted in the development of sales strategies, leading to increased revenue generation for the business.
Pharmacy Assistant
Watson Pharmaceuticals
05.2011 - 10.2011
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
Barista
Coffee Bean & Tea Leaf
11.2009 - 03.2010
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Education
Bachelor of Science - Nursing
OUR LADY OF FATIMA UNIVERSITY
Quezon City, Metro Manila, Philippines 04.2001 -
Timeline
Sommelier
Holland America Line
08.2023 - Current
Bartender
Holland America Line
10.2019 - 05.2023
BARISTA
Holland America Line
07.2014 - 08.2019
Shift Lead Supervisor
Coffee Bean & Tea Leaf
11.2011 - 03.2014
Pharmacy Assistant
Watson Pharmaceuticals
05.2011 - 10.2011
Barista
Coffee Bean & Tea Leaf
11.2009 - 03.2010
Bachelor of Science - Nursing
OUR LADY OF FATIMA UNIVERSITY
04.2001 -
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