Hi, I’m
PAMELA ANNE Q. QUIAMBAO
Angeles City
Summary
Dedicated professional adept in enhancing correspondence quality with superior customer service, meticulous document management, and comprehensive product expertise. Eager to contribute keen attention to detail, adaptability, and problem-solving acumen to your team.
Overview
9
years of professional experience
Work History
Victoria Tower Medical Centre
Virtual Medical Receptionist and Biller
02.2023 - Current
Job overview
- Efficiently managed high-volume phone calls from patients and doctors, demonstrating strong communication skills.
- Proactively addressed patient needs and efficiently resolved concerns, ensuring high levels of customer satisfaction.
- Accurately scheduled and coordinated patient appointments, enhancing workflow and operational efficiency.
- Prepared and dispatched patient invoices with precision, maintaining accurate billing records.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Shadow Travel & Tours
Travel Consultant
01.2020 - 12.2022
Job overview
- Expertly planned and coordinated comprehensive travel arrangements tailored to clients' budgets, departure times, and travel needs.
- Efficiently organized all aspects of holiday planning, including booking tickets, accommodation, and rental transportation.
- Proactively scheduled client meetings to determine travel specifications and preferences for curated travel plans.
- Independently managed and resolved customer issues and complaints related to travel plans, government documentation, and booked packages.
- Developed customized travel itineraries focused on client budgets and specific requirements.
- Ensured exceptional guest service by exceeding client expectations and promptly resolving any issues.
Red Roof Inn & Suites
Front Desk Officer
01.2019 - 12.2019
Job overview
- Checking guests in on arrival and out on departure.
- Anticipating and addressing guests' needs, and resolving their problems and concerns.
- Answering phone call from different customers and taking reservations.
- Keep accurate account of reservations.
- Safeguard guests information.
- Maintain the welcome desk with a professional appearance.
iQor Philippines
Customer Service Agent
01.2017 - 12.2018
Job overview
- Handling inbound customer service calls.
- Taking customer orders and inquiries via phone call.
- Performs excellent customer service skills with the ability to assist, research and resolve customer issues.
- Processed orders on online system with accuracy.
- Consistently went extra mile to achieve customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Education
Holy Angel University
Bachelor of Science from Business Administration: Business Management
01.2017
Concepcion Catholic School
High School
01.2013
Skills
- Office management software
- Records management systems
- Appointment scheduling
- Strong interpersonal skills
- Multitasking and prioritisation
- Dedicated team player
- Documentation and reporting
- Microsoft Office
- Electronic medical records
- Office administration
Languages
English
Personal Information
- Date of Birth: 02/14/98
- Nationality: Filipino
- Marital Status: Married
Timeline
Virtual Medical Receptionist and Biller
Victoria Tower Medical Centre
02.2023 - Current
Travel Consultant
Shadow Travel & Tours
01.2020 - 12.2022
Front Desk Officer
Red Roof Inn & Suites
01.2019 - 12.2019
Customer Service Agent
iQor Philippines
01.2017 - 12.2018
Concepcion Catholic School
High School
Holy Angel University
Bachelor of Science from Business Administration: Business Management
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