Pamela Anne Sy

As a Customer Service Represenative via call service, I am tasked to assist customers with their inquiries and issues with the products. With Ulta, I assist the customers with their orders. Ulta represents beauty products like make-up, skin care and Salon services. There are issues with deliveries like damages, missing items, incorrect shipping and returns for refunds.

At Everise, I worked as a callcenter agent with designation as a Customer Service Representative for the Ambetter Member Services where we serve members, having issues with their Insurance. We help members choose the best plan for them, depending on their income and needs. We help the members determine if the doctor they choose as their personal physician is in network with our insurance.

• Developed strong relationships with clients through consistent communication and proactive problemsolving.
• Provide customers with options with which Celphone/communication product and services best suits their needs and wants.

As a customer relations officer for Macy's and Bloomingdales, USA, I am tasked to assist customers with their product issues with the department stores like returns and exchanges, help with the orders, shipping of items, updating their accounts, upgrading their membership, bills payment.

• Maintained accounting records utilizing in-house and client systems.
• Managed accounts payable and receivables and payroll.
• Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
• Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Oversaw daily operations to maintain store cleanliness and organization.
• Set aggressive targets for employees to drive company success and strengthen motivation.