PAMELA T. DELA CRUZ
Registered Nurse With Admin Skills, Part-time Online English Teacher
Upper Bicutan Taguig
Summary
Possesses Basis nursing skills. Dynamic, efficient and results oriented with a diverse background in administrative and customer service experience. Possesses excellent communication and organization skills with an ability to work well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
14
14
years of post-secondary education
Work History
Part-time Online English Teacher
AAA Online English Teacher
Taguig City
07.2021 - Current
- Used pre-written curriculum to teach students English via remote video conferencing.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Maintained schedule of appointments and worked up to 3 hours each week.
- Worked with students between ages 15 and 22 on grammar, pronunciation and sentence construction.
- Supported student skill development in alignment with personal and academic goals.
- Coordinated activities to encourage interest in reading.
Business Owner/Operator
Self
Taguig City
10.2015 - Current
- Oversee business budget planning and administration and accounting functions for business tax purposes
- Put together realistic budgets based upon costs and fees for successfully operating business and settle payables on time. .
- Keep all building areas functional and well-organized to promote business performance.
- Maintained active licenses and government permits in good standing so as to ensure smooth and continuous legal business operation.
Volunteer Nurse
Religious service
Quezon City
01.2020 - 11.2022
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Administered medications via oral and monitored responses.
- Collaborated with physician to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Protected confidentiality of information related to patient care activities.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records.
Customer Service Officer
MAXTECH AUTOMATION
04.2010 - 04.2015
- Assigned to oversee the overall customer deliveries of the company’s subsidiary, Oklenz Industrial Supply
- Handled the overall coordination of manpower, from the manufacturing to the delivery of orders to collection of payments
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Conducted survey of customers as to their satisfaction of our products
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Account Manager
GOTUACO DEL ROSARIO, INSURANCE BROKERS
10.2009 - 03.2010
- Prepares proposal and recommendations for new and renewing clients
- Conducts orientation of products to new and renewing clients
- Ensures that members are able to avail of their insurance benefits properly and rightfully according to the insurance contract
- Collaborates with the claims department in the handling of all claims of clients
- Responsible for the overall wellness and satisfaction of clients when it comes to their insurance policies
Claims Section Head
GOTUACO DEL ROSARIO, INSURANCE BROKERS
01.2008 - 10.2009
- Maintain the flow of medical claims of our clients that they are handled by the insurance companies within the allowable turn-around time
- Ensure that the medical claims are processed strictly according to the policy guidelines
- Composes/edits/ proofread claim letters forwarded to clients and insurance companies
- Negotiate/ transact in behalf of our clients to make sure that all reimbursable claims be processed
Customer Service Officer
BLUE CROSS INSURANCE
01.2006 - 01.2008
- Facilitates the processing of medical claims of group accounts through efficient coordination of channels and acts as the interface between the adjudicators and clients
- Assigned at the front desk to accommodate walk in clients and assist them with their queries and concerns
- Composes written correspondences client pertaining to the status of their claims or as response to their appeal to be signed off by the Chief Executive Officer
- Conducts orientation of products to new and existing clients
- Acts as the Officer in charge of the department in the absence of the Assistant Manager.
Customer Service Representative
CONVERGYS PHILIPPINES
04.2006 - 07.2006
- Program: Direct TV
- Answers inbound calls of current program’s customers with inquiries about their accounts
- Inquiries include billing, current promotions & troubleshooting
- Give additional free service & credits as appropriate
- Provides exemplary customer service to ensure that customer’s needs are satisfactorily met
- Received several outstanding ratings from customers during Customer Satisfaction surveys
- Was given recognition for having an outstanding performance in issuing credits during transition period with the program
- Consistently met metrics.
Customer Service Representative
CONVERGYS PHILLIPPHINES
09.2004 - 04.2006
- Equifax
- Handle calls relating to inquiries & disputes of consumers on their credit files
- Process mail sent by consumers relating to inquiries and disputes on their credit files
- Assist new agents on how to properly handle consumer’s inquiries
- Appointed as floor walker during absence of team leader to assist agents and to take supervisor calls
- Conducts team meetings & trainings during absence of team leader
- Was nominated as one of Convergys’ CSR Superstars in 2005 for consistently meeting program & company metrics.
Medical Assistant
SUNLIFE FINANCIAL
01.2002 - 07.2003
- Assigned to the customer service desk of the department
- Give assistance to sick medical staff & refer them to HMO doctors when needed
- Issue over the counter medicines to staff & agents
- Generate referrals & Letter of Authorization to staff & agents
- Collaborate with Head Nurse in the development of health programs
- Ensure proper implementation of health programs
- Schedule clients for medical examination & assist medical examiner during medical examination of clients
- Conduct quarterly inventory of medicines & medical equipments.
Marketing Staff
SUNLIFE FINANCIAL
01.2000 - 01.2002
- Responsible in computing & maintaining sales records of all agents
- Provide daily, monthly, quarterly & annual reports to the Branch Manager
- Collaborate with Branch Manager in developing sales promo & marketing incentives to further enhance agents’ productivity
- Assigned to create bulletin promotions to be posted in the branch bulletin board
- Conduct training to agents & their secretaries with regard to new company policies & insurance products
- Ensure information dissemination & circulation of sales correspondences to all branch agents.
Customer Service Facilitator
SUNLIFE FINANCIAL
02.1999 - 01.2000
- Call Center
- Handle demutualization & policy related inquiries of insurance policyholders & agents
- Assist agents & agents’ secretaries in providing satisfactory service to their policyholders.
Education
Bachelor of Science - Nursing
Manila Doctors College
Manila, Philippines 04.1994 - 04.1998
High School Diploma -
Divine Word University
Tacloban City, Philippines 06.1990 - 04.1994
Elementary Studies -
Rizal Central School
Tacloban City, Philippines 06.1984 - 03.1990
Skills
Clinical Documentation
Timeline
Part-time Online English Teacher
AAA Online English Teacher
07.2021 - Current
Volunteer Nurse
Religious service
01.2020 - 11.2022
Business Owner/Operator
Self
10.2015 - Current
Customer Service Officer
MAXTECH AUTOMATION
04.2010 - 04.2015
Account Manager
GOTUACO DEL ROSARIO, INSURANCE BROKERS
10.2009 - 03.2010
Claims Section Head
GOTUACO DEL ROSARIO, INSURANCE BROKERS
01.2008 - 10.2009
Customer Service Representative
CONVERGYS PHILIPPINES
04.2006 - 07.2006
Customer Service Officer
BLUE CROSS INSURANCE
01.2006 - 01.2008
Customer Service Representative
CONVERGYS PHILLIPPHINES
09.2004 - 04.2006
Medical Assistant
SUNLIFE FINANCIAL
01.2002 - 07.2003
Marketing Staff
SUNLIFE FINANCIAL
01.2000 - 01.2002
Customer Service Facilitator
SUNLIFE FINANCIAL
02.1999 - 01.2000
Bachelor of Science - Nursing
Manila Doctors College
04.1994 - 04.1998
High School Diploma -
Divine Word University
06.1990 - 04.1994
Elementary Studies -
Rizal Central School
06.1984 - 03.1990
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