Pamela Quiros
Licensed Secondary Teacher/Customer Service Support/Virtual Assistant
Cebu City
Summary
Licensed Secondary Teacher/Customer Service Support/Virtual Assistant
Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Administrative Support Staff Member
Vybe Living
09.2021 - 11.2023
- Kept precise records through document tracking and filing.
- Handled incoming calls professionally while directing inquiries to appropriate departments or personnel.
- Managed multiple calendars and schedules, coordinating appointments and meetings with precision.
- Resolved tenant complaints and maintain courteous communication.
- Followed up with tenants to verify satisfaction and address outstanding concerns.
General Virtual Assistant (Data Entry)
Patrick Insurance Agency
12.2018 - 08.2019
- Monitored social media and online sources for industry trends.
- Evaluated source documents to locate information needed for each data entry field.
ESL Teacher
51 Talk
06.2018 - 03.2019
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Senior High School Teacher
University Of Cebu
03.2016 - 04.2017
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
Customer Service Representative
SYKES Asia
03.2009 - 05.2011
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Customer Service Representative
Teletech Customer Care Management
04.2007 - 05.2008
- Organized memorable and exquisite travel itineraries.
Education
Bachelor - Secondary Education major in English Language and Literature
University Of San Jose Recolletos
10.2009 - 03.2013
Skills
Database record keeping
Data collection and review
Complaint resolution
Good listening skills
Microsoft applications proficiency
Document management
Teamwork
Fast learner
Multitasking and time management
Customer service
Database entry
Time management abilities
Adaptability and flexibility
Interests
Travel
Food
DIY
Apps And Tools
- Slack
- Sococo
- Hubstaff
- Trello
- Ring Central
- Click Up
Timeline
Administrative Support Staff Member
Vybe Living
09.2021 - 11.2023
General Virtual Assistant (Data Entry)
Patrick Insurance Agency
12.2018 - 08.2019
ESL Teacher
51 Talk
06.2018 - 03.2019
Senior High School Teacher
University Of Cebu
03.2016 - 04.2017
Bachelor - Secondary Education major in English Language and Literature
University Of San Jose Recolletos
10.2009 - 03.2013
Customer Service Representative
SYKES Asia
03.2009 - 05.2011
Customer Service Representative
Teletech Customer Care Management
04.2007 - 05.2008