Pamela Primero
Customer Service Specialists
B37 L4 Lychee St. Brgy Lanitc
Summary
Experienced Customer Service Representative with a proven track record in handling high-call volumes, troubleshooting, and delivering exceptional customer experiences. Adept at active listening, problem-solving, and maintaining data integrity. Proven success in both sales and customer advocacy roles within the healthcare and telecommunications industries. Passionate about exceeding customer expectations and contributing to a high-performing team.
Overview
29
29
years of professional experience
Work History
Health Advocate
07.2019 - Current
- Handled inbound calls from UnitedHealthcare members regarding their health insurance plans and benefits
- Processed premium payments and addressed billing inquiries
- Assisted members with understanding their coverage options and navigating healthcare resources
- Utilized internal software systems for policy management and customer information tracking
- Worked graveyard shifts as needed to support 24/7 member services.
Sales Associate
Concentrix
04.2017 - 06.2019
- Managed inbound and outbound calls for AT&T customers, providing information on products and services, processing orders, and resolving complaints
- Utilized CRM software to track customer interactions and sales performance
- Achieved consistently high customer satisfaction ratings and exceeded sales targets
- Worked graveyard shifts as needed to support extended customer service hours.
Customer Service Representative
Sutherland
11.2011 - 03.2017
- Provided comprehensive customer support for AT&T and DirecTV customers via phone, including billing inquiries, technical troubleshooting, and service upgrades
- Utilized knowledge base software and internal resources to resolve customer issues efficiently
- Consistently met or exceeded performance metrics for call quality and resolution time
- Worked graveyard shifts as needed to support 24/7 customer care.
Customer Care Specialist
TeleTech Philippines
11.2009 - 09.2011
- Provided operational support for Telstra customers, handling international calls and addressing a wide range of inquiries and complaints
- Ensured the security and protection of customer accounts and personal information
- Assisted customers with enrollment in various programs and services
- Worked graveyard shifts as needed to accommodate international time zones.
Tele-Coordinator
Promo Exchange Inc.
04.2005 - 09.2005
- Interviewed, selected, and trained new applicants for telemarketing positions
- Monitored and coached team members to ensure performance goals were met
- Handled customer inquiries and processed credit card enrollments.
Sales Supervisor
Moissanite Jewelry
11.1997 - 03.2001
- Supervised and trained sales staff, ensuring optimal customer service and sales performance
- Managed daily operations, inventory, and visual merchandising
- Resolved customer complaints and handled escalated issues.
Fashion Coordinator
Woman the Store
09.1995 - 11.1997
- Assisted customers with purchases, providing fashion advice and personalized recommendations
- Trained new employees on product knowledge and customer service standards.
Education
Undergraduate, Psychology -
Philippine Normal University
true01-1992
Skills
- CRM Integration
- Teamwork
- Client Services
- Helping Clients
- Training
- Supervisory Skills
- Time Management
- Creative Problem Solving
- Customer Service Representatives
- Conflict Resolution
- Sales expertise
- Health Promotion
- Call Center Operations
Date of Birth:
- July 20, 1971
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionHealthcare benefitsWork-life balanceTimeline
Health Advocate
07.2019 - Current
Sales Associate
Concentrix
04.2017 - 06.2019
Customer Service Representative
Sutherland
11.2011 - 03.2017
Customer Care Specialist
TeleTech Philippines
11.2009 - 09.2011
Tele-Coordinator
Promo Exchange Inc.
04.2005 - 09.2005
Sales Supervisor
Moissanite Jewelry
11.1997 - 03.2001
Fashion Coordinator
Woman the Store
09.1995 - 11.1997
Undergraduate, Psychology -
Philippine Normal University
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