Summary
Overview
Work History
Education
Skills
Date of Birth:
Work Preference
Timeline
AdministrativeAssistant
Pamela Primero

Pamela Primero

Customer Service Specialists
B37 L4 Lychee St. Brgy Lanitc

Summary

Experienced Customer Service Representative with a proven track record in handling high-call volumes, troubleshooting, and delivering exceptional customer experiences. Adept at active listening, problem-solving, and maintaining data integrity. Proven success in both sales and customer advocacy roles within the healthcare and telecommunications industries. Passionate about exceeding customer expectations and contributing to a high-performing team.

Overview

29
29
years of professional experience

Work History

Health Advocate

07.2019 - Current
  • Handled inbound calls from UnitedHealthcare members regarding their health insurance plans and benefits
  • Processed premium payments and addressed billing inquiries
  • Assisted members with understanding their coverage options and navigating healthcare resources
  • Utilized internal software systems for policy management and customer information tracking
  • Worked graveyard shifts as needed to support 24/7 member services.

Sales Associate

Concentrix
04.2017 - 06.2019
  • Managed inbound and outbound calls for AT&T customers, providing information on products and services, processing orders, and resolving complaints
  • Utilized CRM software to track customer interactions and sales performance
  • Achieved consistently high customer satisfaction ratings and exceeded sales targets
  • Worked graveyard shifts as needed to support extended customer service hours.

Customer Service Representative

Sutherland
11.2011 - 03.2017
  • Provided comprehensive customer support for AT&T and DirecTV customers via phone, including billing inquiries, technical troubleshooting, and service upgrades
  • Utilized knowledge base software and internal resources to resolve customer issues efficiently
  • Consistently met or exceeded performance metrics for call quality and resolution time
  • Worked graveyard shifts as needed to support 24/7 customer care.

Customer Care Specialist

TeleTech Philippines
11.2009 - 09.2011
  • Provided operational support for Telstra customers, handling international calls and addressing a wide range of inquiries and complaints
  • Ensured the security and protection of customer accounts and personal information
  • Assisted customers with enrollment in various programs and services
  • Worked graveyard shifts as needed to accommodate international time zones.

Tele-Coordinator

Promo Exchange Inc.
04.2005 - 09.2005
  • Interviewed, selected, and trained new applicants for telemarketing positions
  • Monitored and coached team members to ensure performance goals were met
  • Handled customer inquiries and processed credit card enrollments.

Sales Supervisor

Moissanite Jewelry
11.1997 - 03.2001
  • Supervised and trained sales staff, ensuring optimal customer service and sales performance
  • Managed daily operations, inventory, and visual merchandising
  • Resolved customer complaints and handled escalated issues.

Fashion Coordinator

Woman the Store
09.1995 - 11.1997
  • Assisted customers with purchases, providing fashion advice and personalized recommendations
  • Trained new employees on product knowledge and customer service standards.

Education

Undergraduate, Psychology -

Philippine Normal University
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01-1992

Skills

  • CRM Integration
  • Teamwork
  • Client Services
  • Helping Clients
  • Training
  • Supervisory Skills
  • Time Management
  • Creative Problem Solving
  • Customer Service Representatives
  • Conflict Resolution
  • Sales expertise
  • Health Promotion
  • Call Center Operations

Date of Birth:

  • July 20, 1971

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work from home optionHealthcare benefitsWork-life balance

Timeline

Health Advocate

07.2019 - Current

Sales Associate

Concentrix
04.2017 - 06.2019

Customer Service Representative

Sutherland
11.2011 - 03.2017

Customer Care Specialist

TeleTech Philippines
11.2009 - 09.2011

Tele-Coordinator

Promo Exchange Inc.
04.2005 - 09.2005

Sales Supervisor

Moissanite Jewelry
11.1997 - 03.2001

Fashion Coordinator

Woman the Store
09.1995 - 11.1997

Undergraduate, Psychology -

Philippine Normal University
Pamela PrimeroCustomer Service Specialists