Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Mallari

Pamela Mallari

Tarlac

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Specialist

Iqor Philippines (FedEx)
09.2022 - 02.2024
  • Followed all company policies and procedures to deliver quality work.
  • Interpreted clients' needs and resolving customers' concerns.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Listened and responded to customer requests and forwarded necessary information to superiors.

Senior Process Associate

Tata Consultancy Services
01.2022 - 08.2022
  • Assisting customers regarding their mortgage information and providing quality customer service.
  • Participated in special projects to increase productivity and make meaningful impact on company and mission.
  • Performed quality assurance checks on transactions and account actions to assess compliance company regulations.

Customer Service Representative

Sitel
09.2020 - 01.2022
  • Responded to customer requests for AT&T products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Card Dealer

Solaire Resorts And Casino
08.2019 - 09.2020
  • Made accurate and clear chip and cash transactions.
  • Responsible for distributing cards to the players accurately and ensuring that all table transactions are carried out correctly.
  • Dealt cards according to gaming standard procedures.

Customer Service Associate

Dnata Travel Inc.
07.2017 - 07.2019
  • Responsible of confirming and cancelling accommodation and transfer bookings.
  • Assuring that details are correct on supplier and hotel's data.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Science - Business Administration Major in Marketing Mgmt

Tarlac State University
Romulo Blvd Tarlac City, Tarlac
06.2013 - 06.2017

Skills

    Highly Organized and Efficient

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Timeline

Specialist

Iqor Philippines (FedEx)
09.2022 - 02.2024

Senior Process Associate

Tata Consultancy Services
01.2022 - 08.2022

Customer Service Representative

Sitel
09.2020 - 01.2022

Card Dealer

Solaire Resorts And Casino
08.2019 - 09.2020

Customer Service Associate

Dnata Travel Inc.
07.2017 - 07.2019

Bachelor of Science - Business Administration Major in Marketing Mgmt

Tarlac State University
06.2013 - 06.2017

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Pamela Mallari