Pamela Mallari
Tarlac
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Specialist
Iqor Philippines (FedEx)
09.2022 - 02.2024
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and resolving customers' concerns.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Senior Process Associate
Tata Consultancy Services
01.2022 - 08.2022
- Assisting customers regarding their mortgage information and providing quality customer service.
- Participated in special projects to increase productivity and make meaningful impact on company and mission.
- Performed quality assurance checks on transactions and account actions to assess compliance company regulations.
Customer Service Representative
Sitel
09.2020 - 01.2022
- Responded to customer requests for AT&T products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Card Dealer
Solaire Resorts And Casino
08.2019 - 09.2020
- Made accurate and clear chip and cash transactions.
- Responsible for distributing cards to the players accurately and ensuring that all table transactions are carried out correctly.
- Dealt cards according to gaming standard procedures.
Customer Service Associate
Dnata Travel Inc.
07.2017 - 07.2019
- Responsible of confirming and cancelling accommodation and transfer bookings.
- Assuring that details are correct on supplier and hotel's data.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Business Administration Major in Marketing Mgmt
Tarlac State University
Romulo Blvd Tarlac City, Tarlac 06.2013 - 06.2017
Skills
Highly Organized and Efficient
Excellent in Oral and Communication Skills
Multi-tasking and able to well under pressure
Proficient in MS Outlook, Word, Excel, and PowerPoint
Marketing and Advertising Skills
Customer Relations
Timeline
Specialist
Iqor Philippines (FedEx)
09.2022 - 02.2024
Senior Process Associate
Tata Consultancy Services
01.2022 - 08.2022
Customer Service Representative
Sitel
09.2020 - 01.2022
Card Dealer
Solaire Resorts And Casino
08.2019 - 09.2020
Customer Service Associate
Dnata Travel Inc.
07.2017 - 07.2019
Bachelor of Science - Business Administration Major in Marketing Mgmt
Tarlac State University
06.2013 - 06.2017