Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
PAMELA MADRONIO

PAMELA MADRONIO

Customer Service Representative
Quezon City, Metro Manila

Summary

At Concentrix, I excelled as a Customer Service Representative, leveraging my problem-solving and active listening skills to enhance customer loyalty significantly. My adeptness in managing high-stress situations and providing informed product recommendations led to notable improvements in customer satisfaction and repeat business.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
08.2021 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Elementary Education - General Education

Alfelor Sr. Memorial College Inc.
Del Gallego Camarines Sur
04.2001 -

Skills

Customer service

Timeline

Customer Service Representative

Concentrix
08.2021 - 12.2024

Bachelor of Elementary Education - General Education

Alfelor Sr. Memorial College Inc.
04.2001 -

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PAMELA MADRONIOCustomer Service Representative