Pamela Ebrada
Caloocan City
Summary
Driven professional with extensive experience in customer service and financial operations, notably at Riviera Merchantile System Inc. Excelled in enhancing customer satisfaction and streamlining processes through proficient cash handling and gaming machine knowledge. Demonstrated a strong work ethic and commitment to maintaining professional and ethical standards, contributing significantly to workplace efficiency and client loyalty.
Overview
3
3
years of professional experience
Work History
Gaming Attendant
I-cyber Worldbiz Inc.
04.2018 - 10.2019
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
Counter Coordinator
Riviera Merchantile System Inc.
07.2017 - 05.2018
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Professionally answered telephones and responded to customer inquiries.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Collaborated with team members to identify discrepancies and resolve issues promptly.
- Assisted in training of new staff on proper counting techniques and procedures.
Cash Register Clerk
Riviera Merchantile System Inc.
08.2016 - 06.2017
- Ensured accurate financial reporting by consistently balancing the cash drawer at the end of each shift.
- Increased customer satisfaction by providing efficient and accurate cash register transactions.
- Provided excellent customer service, addressing questions or concerns and resolving issues promptly.
Education
Bachelor Of Science - Tourism
Eulogio "amang" Rodriguez
ManilaSkills
- Gaming machine knowledge
- Strong Work Ethic
- Cash handling proficiency
- Microsoft Excel
Timeline
Gaming Attendant
I-cyber Worldbiz Inc.
04.2018 - 10.2019
Counter Coordinator
Riviera Merchantile System Inc.
07.2017 - 05.2018
Cash Register Clerk
Riviera Merchantile System Inc.
08.2016 - 06.2017
Bachelor Of Science - Tourism
Eulogio "amang" Rodriguez
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