Hi, I’m
Pamela De La Torre
Malay
Summary
To obtain secured rewarding position in a stable establishment which will allow myself to fully use my skills, be able to prioritize work load and meet deadline and very well work under pressure, client-centered and values customer service, be flexible with different work assignment or schedules. Willing to try new things and interested in improving efficiency on assigned task.
Overview
12
years of professional experience
1
Certification
Work History
Discovery Shores Boracay
Assistant Manager - Terra Wellness Spa
12.2015 - Current
Job overview
- Managed employee's work schedule and daily spa operations.
- Worked closely with other department heads to maintain optimum levels of communication to effectively and efficiently complete projects
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Submitted reports on timely manner.
- Developed and maintained courteous and effective working relationships.
- Managed team of thirteen employees, overseeing hiring, training, and professional growth of employees.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues
Discovery Shores Boracay
Head Therapist
07.2013 - 06.2016
Job overview
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Coached and supervised staff by monitoring techniques and daily activities to suggest improvements.
- Created marketing advertisements to increase awareness of services and boost sales.
- Performed aroma therapies and specialized relaxation techniques.
- Prepared oils and lotions for massages.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Club Asia Inc.
Spa Massage Therapist
07.2011 - 07.2013
Job overview
- Worked flexible hours; night, weekend, and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked closely with head therapist/receptionist/spa attendant to maintain optimum levels of communication to effectively and efficiently carry out work assignments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
APAC Customer Service, Inc
Listener Care Representative
03.2011 - 06.2011
Job overview
- Promptly responded to inquiries and requests from prospective customers.
- Recorded actions taken, issues resolved information to effectively manage customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Western Leyte College Ormoc City Philippines
Bachelor of Science from Nursing
04.2011
Skills
Sales and Marketing
Relationship Management
Phone Skills
Cashiering
Leadership Skills
Problem Solving
Time Management
Communication Skills
Customer Service Skills
Certification
- Licensed Massage Therapist
- Basic Occupational Safety and Health (BOSH) Training for Safety Officers-2
- Mandatory Occupational Safety Health and Standard (OSH) Training for Safety Officer-1
- Problem Solving and Decision Making Training
- Experiential Selling Training PEAK Hospitality Solutions by Lucas Peng
- Customer Service Sensitivity Skills Training and New leadership Habits Training
Timeline
Assistant Manager - Terra Wellness Spa
Discovery Shores Boracay
12.2015 - Current
Head Therapist
Discovery Shores Boracay
07.2013 - 06.2016
Spa Massage Therapist
Club Asia Inc.
07.2011 - 07.2013
Listener Care Representative
APAC Customer Service, Inc
03.2011 - 06.2011
Western Leyte College
Bachelor of Science from Nursing
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