PAMELA DELA CRUZ
Olongapo City, Province Of Zambales
Summary
Proven expertise in HIPAA compliance and exceptional customer service, honed at Premier Medical Billing, elevates patient and client experiences through efficient claim submissions and denial management. Demonstrated leadership in enhancing team collaboration and operational efficiency, achieving significant improvements in billing accuracy and revenue collection.
Overview
19
19
years of professional experience
Work History
Counter Manager
SM STORE
08.2013 - 06.2024
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Collaborated with team members to improve overall store performance and achieve targets.
- Budgeted, audited, and balanced cash handlings to secure cash drawer.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
- Operated cash register to accurately complete customer financial transactions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Operations Purchasing Manager
MANSON
01.2011 - 01.2024
- Enhanced operational efficiency through continuous process improvement initiatives in the purchasing department.
- Streamlined purchasing processes by implementing an efficient inventory management system.
- Managed procurement activities for multiple departments, ensuring timely delivery of goods and services.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Used SAP to authorize and monitor purchase orders and consumables.
- Performed monthly reconciliation of open purchasing orders.
- Generated reports, documents and analysis in SAP for senior management review and approval.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Identified opportunities to reduce lead times and improve inventory management.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Completed monthly profit and loss performance reports.
Purchasing Coordinator
MANSON
01.2018 - 01.2022
- Maintained complete documentation and records of all purchasing activities.
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Verified delivery of correct materials amounts to production pallets at right time.
- Implemented a centralized purchasing system that improved tracking of spending patterns and facilitated better budget management.
- Implemented policies to reduce cost and eliminate waste.
- Managed inventory levels effectively, reducing stockouts and excess inventory costs while maintaining optimal product availability.
- Collaborated with internal and external customers and managed all pricing and availability of all products.
- Ensured accurate documentation of procurement activities, maintaining a comprehensive and organized filing system that facilitated easy access to vital information when needed.
- Analyzed market trends and supplier performance data to identify opportunities for improvement and cost reduction.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Generated reports on purchasing activities to support management decisions.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Utilized advanced negotiation tactics to secure favorable payment terms with suppliers, improving cash flow management for the company.
Retail Pharmacy Manager
MANSON DRUG CORPORATION
06.2006 - 04.2011
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
- Strengthened relationships with healthcare providers to facilitate seamless communication regarding patient medications and therapies.
- Boosted store profitability through strategic pricing adjustments and cost-control measures.
- Educated patients about proper medication storage, disposal, and safety practices to minimize potential risks or adverse effects.
- Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
- Reduced medication errors by conducting thorough quality assurance checks on all prescriptions filled.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Counter Supervisor
Sm
01.2025 - Current
Education
Bachelor of Science - Computer Science
Columban Colloge
Olongapo City, Province Of Zambales, Philippines10-2004
Skills
- HIPAA compliance
- Claim submission
- Denial management
- Insurance verification
- Patient billing
- Collections management
- Payment posting
- Teamwork and collaboration
- Customer service
- Electronic claims
- Claims review
- Medical claims submission
- Data entry
- Knowledgeable in [TEBRA, AVAILITY, AND OTHER INSURANCE PORTALS]
Timeline
Counter Supervisor
Sm
01.2025 - Current
Purchasing Coordinator
MANSON
01.2018 - 01.2022
Counter Manager
SM STORE
08.2013 - 06.2024
Operations Purchasing Manager
MANSON
01.2011 - 01.2024
Retail Pharmacy Manager
MANSON DRUG CORPORATION
06.2006 - 04.2011
Bachelor of Science - Computer Science
Columban Colloge
Similar Profiles
Mary Joy PrudenteMary Joy Prudente
Sales Clerk at SM StoreSales Clerk at SM Store
ELIASON ARISGAELIASON ARISGA
BUSINESS CENTER OPERATION SUPERVISOR at SM STOREBUSINESS CENTER OPERATION SUPERVISOR at SM STORE
MARIA CARMEN A. VERZOMARIA CARMEN A. VERZO
Selling Manager at THE SM STORE MEGAMALL and THE SM STORE MARIKINASelling Manager at THE SM STORE MEGAMALL and THE SM STORE MARIKINA