PAMELA ADZUARA
Key Account Manager
Caloocan City
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
KEY ACCOUNT MANAGER
CONCEPCION CARRIER AIRCONDITIONG CO
06.2022 - Current
- Handling the number 2 key accounts of the company (SM Appliance). Market leader in SM at 35% shares.
- Developed and implemented strategies to increase client retention. Increase category value by positioning product tiers correctly and improving sell-out operations. sales by 35%.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments, such as sell-out updates highlighting SKUs to prioritize at par with market growth.
- Reviewed and mitigated discrepancies to increase sales, reduce costs, and streamline processes. First to implement the sell-out validation process in SM.
- Negotiated contract terms with clients, securing favorable agreements for both parties. Improve SGM from 3% in FY 2022 to 9% in FY 2023
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts. First to implement a free installation program with no escalated concerns to all customers.
- Proven ability to develop and implement creative solutions to complex problems. Clean up all AR issues and create the right processes to solve the situation.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved. Revived relationship with SM and lessened unnecessary escalation to higher management.
- Managed time efficiently in order to complete all tasks within deadlines.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
SALES MANAGER
CONCEPCION CARRIER AIRCONDITIONG CO
02.2020 - 06.2022
- Exercising people development and coaching who handles 2 account specialists.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness. Implemented sell-out programs, which helped to grow the window AC category by 35% for the total upper north team.
- Provided ongoing training and mentorship for newly hired sales supervisor, fostering professional development and career growth. This also led to the growth of his account, Addessa, by 55%.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals. Manage all challenges in negotiation with all upper-north dealers (Magic, CSI, and Addessa), leading to 24% growth (2021 vs. 2020).
- Held one-on-one meetings with sales team members to identify selling hurdles and offer insight into the best remedy. Develop one sales supervisor to successfully promote to the account manager level in 2021.
- Organized promotional events and interacted with the community to increase sales volume. Spearhead B2B webinar for the total regional Luzon team.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
ACCOUNT MANAGER
CONCEPCION CARRIER AIRCONDITIONG CO
09.2018 - 02.2020
- Handling key accounts in regional area (Savers Appliance) that focuses on recovering sales. Market leader in Retail for both window and split type category.
- Developed customized account plans for clients to help them achieve their business goals. Improve their inventory management.
- Developed, maintained, and utilized a diverse client base. Uncover split-type businesses in the sub-dealer segment. Increase carrier market share from 4% to 20%.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. Awarded by "Go Getter Award" last Savers Suppliers Night in 2019.
- Contributed to event marketing, sales and brand promotion. Spearhead Savers Sub dealer event, first to implement in regional Luzon team.
- Enhance market penetration for the 2020 pandemic, and Savers is a go-to market that serves air conditioning both in the retail and sub-dealer segments.
- Negotiated prices for products and store discounts to be more competitive and increase share of market.
- Self-motivated, with a strong sense of personal responsibility.
SENIOR PROFESSIONAL MEDICAL REPRESENTATIVE
FRESENIUS KABI PHILS. INC.
08.2013 - 08.2018
- Handling Ketosteril, Nephrosteril, Ciprokab assigned in Makati Medical Center, Cardinal Santos Medical Center, Planet Drugstore and PLDT in 2013-2017
- Handling Ketosteril, Nephrosteril, Diben assigned in St
- Lukes Medical Center QC, Delos Santos Medical Center, Capitol Medical Center, QMMC and all stand-alone dialysis center in QC in 2018.
PROFESSIONAL HEALTHCARE REPRESENTATIVE
PFIZER, INC
08.2008 - 08.2013
- Handling Anti-Infectives brands like Zithromax, Unasyn, Dalacin, Medrol/Steroids, Myrin, Champix assigned in Chinese General Hospital (CGH) in 2008-2013.
Education
BACHELOR OF SCIENCE IN NURSING -
METROPOLITAN HOSPITAL COLLEGE OF NURSING
Skills
Stock management
undefinedReferences
- Riciel Ballesteros, VP, Getz Pharmaceutical, 0917-6730122
- Irene Bernabe, Vice President and Business Unit Head, Concepcion Durables Inc, 0998-968-3949
- Charmaine Higuit, Customer Account Manager, Nestle Philippines, 0928-554-1013
Timeline
KEY ACCOUNT MANAGER
CONCEPCION CARRIER AIRCONDITIONG CO
06.2022 - Current
SALES MANAGER
CONCEPCION CARRIER AIRCONDITIONG CO
02.2020 - 06.2022
ACCOUNT MANAGER
CONCEPCION CARRIER AIRCONDITIONG CO
09.2018 - 02.2020
SENIOR PROFESSIONAL MEDICAL REPRESENTATIVE
FRESENIUS KABI PHILS. INC.
08.2013 - 08.2018
PROFESSIONAL HEALTHCARE REPRESENTATIVE
PFIZER, INC
08.2008 - 08.2013
BACHELOR OF SCIENCE IN NURSING -
METROPOLITAN HOSPITAL COLLEGE OF NURSING
Similar Profiles
Fairylyn S. MeridaFairylyn S. Merida
Product Consultant Supervisor at Concepcion Carrier Airconditioning (Maria Management Corp)Product Consultant Supervisor at Concepcion Carrier Airconditioning (Maria Management Corp)
ARNOLD M. HERNANDEZARNOLD M. HERNANDEZ
Trade Marketing Senior Specialist at Concepcion-Carrier Air Conditioning Co.Trade Marketing Senior Specialist at Concepcion-Carrier Air Conditioning Co.
Carmela InoceldaCarmela Inocelda
Procurement Lead at Concepcion-Carrier Air Conditioning CompanyProcurement Lead at Concepcion-Carrier Air Conditioning Company
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
SHARA GEN B. PALAOSHARA GEN B. PALAO
Payroll Specialist 9 at AMA Educational System Holding Inc.Payroll Specialist 9 at AMA Educational System Holding Inc.