Paul Anthony Macariola
Experienced Manager
Mandaluyong City
Summary
Experienced Manager in both software development and service delivery fields.
I have led multiple implementation projects focusing mainly on telecommunications, network, and embedded systems.
I have successfully led support departments, improving processes, helping obtain ISO certifications, and providing exemplary service delivery to various customers
Overview
19
19
years of professional experience
Work History
Support Manager
Mobile Technologies, Inc.
05.2022 - 05.2024
- Led a team of ~15 technical SQL-proficient L1/L2 resources to ensure product stability ~5 software solutions across all customers
- Led 5 dedicated Managed Service resources deployed on-site for dedicated support and implementation of software enhancements for specific customers
- Coordination with L3 team for resolution and deployment of code-related fixes
VP of Customer Support
Crossover for Work
07.2021 - 05.2022
- Centralized a technical support team of ~150 L1/L2 technical resources for ~80 different products across different portfolios
- Continuous conceptualization and implementation of department-wide changes to streamline operations
Software Development Manager
Amdocs
02.2018 - 06.2021
- BAU operations (CRs, support) for delivered charging and catalog solutions deployed to telco customer (Korea Telecom) production system
- Led a team of 8 resources including C/C++ developers, on both Korean and Philippine side
- Upsell activities to increase Amdocs software footprint in the client-side systems
Software Development Manager
Accenture
01.2017 - 01.2018
- Led a team of up to 24 software engineers providing SAP support project for a real-estate company
- Emphasis on FICO, SEC, TRM, PROC, RE customizations, with GRC and Basis staffing for infrastructure
Software Development Manager
Accenture
01.2015 - 12.2016
- Software modernization of a client's fleet management software from ASM on IBM mainframe to C running on zLinux mainframe, including data migration from IMS to DB2
- coordinated teams of up to 100 software engineers across 2 locations Philippines and Latvia
- Technical guidance on various software components; led team to improve production performance
Project Lead
Rendition Digital, Inc.
10.2012 - 12.2014
- Led a team handling a platform for service mediation and policy management designed to allow operators to effectively manage, monitor and monetize growing mobile traffic, including, but not limited to Mobile Data Monetization, Media Optimization, Subscriber Data Management, and Mobile Analytics.
Principal Engineer
Canon Information Technologies Philippines, Inc.
09.2009 - 02.2012
- As a technical lead, successfully completed various embedded systems projects relating to network capabilities for a low-end Multi-functional Printer
- Developed and maintained various network protocols using C/C++ for Canon’s printer products
Intra-Company Assignee, Developer
Canon Inc. (Kosugi, Japan)
09.2007 - 09.2009
- Contributed to the design and implementation a new software architecture with its own proprietary operating system, to be used as base firmware for its low-end MFP products line.
Developer
Canon Information Technologies Philippines, Inc.
04.2005 - 01.2007
- Developed and maintained low cost networking protocol stack written in C for uITRON compliant Operating Systems running on VLIW processors
- Ported, developed and maintained various networking application-level protocols focusing on TCP/IP
- Created design documentation using UML
- Performed complete UIS testing and assured standard source code checks (static warnings, resource leaks, coverage)
Education
Bachelor of Science - Computer Engineering
04.2000 - 04.2005
Bachelor of Science - Chemistry
04.2000 - 04.2004
Skills
Project Management
Service Level Agreement Management
Client Relationship Management
Incident Management
Operations Support
Software Development
Telecommunications
C
C
Scripting
SQL
Embedded Systems
Websites
Trainings
- Manager as a Coach (Amdocs Internal), 07/01/18
- LEAP (Mentoring training by Ateneo Center for Organization Research and Development), 03/01/11
- Project Management L1 Certified (Company Internal Certification), 06/01/10
- Embedded Systems L1 Certified (Company Internal Certification), 06/01/10
- Business Communication (Ateneo Center for Organization Research and Development), 06/01/10
- Network Communications L1 Certified (Company Internal Certification), 01/01/08
Timeline
Support Manager - Mobile Technologies, Inc.
05.2022 - 05.2024
VP of Customer Support - Crossover for Work
07.2021 - 05.2022
Software Development Manager - Amdocs
02.2018 - 06.2021
Software Development Manager - Accenture
01.2017 - 01.2018
Software Development Manager - Accenture
01.2015 - 12.2016
Project Lead - Rendition Digital, Inc.
10.2012 - 12.2014
Principal Engineer - Canon Information Technologies Philippines, Inc.
09.2009 - 02.2012
Intra-Company Assignee, Developer - Canon Inc. (Kosugi, Japan)
09.2007 - 09.2009
Developer - Canon Information Technologies Philippines, Inc.
04.2005 - 01.2007
Ateneo De Manila University - Bachelor of Science, Computer Engineering
04.2000 - 04.2005
Ateneo De Manila University - Bachelor of Science, Chemistry
04.2000 - 04.2004