Caesar Palma III
Associate Manager
Legazpi, Province of Albay
Summary
Results-driven management professional with track record of optimizing team performance and driving business growth. Skilled in strategic planning, project management, and fostering collaborative environments. Known for adaptability and delivering consistent results in dynamic settings. Strong focus on leadership, problem-solving, and effective communication.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Associate Manager
Sutherland Global Services
Legazpi, Province Of Albay
01.2023 - Current
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
Technical Subject Matter Expert
Sutherland Global Services
Legazpi, Province Of Albay
07.2022 - 12.2023
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
Technical Support Associate
Sutherland Global Services
Legazpi, Province Of Albay
07.2020 - 06.2023
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
Sales Associate
BDBPO
04.2018 - 05.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - Philosophy
Bicol University
Legazpi, Province Of Albay, Philippines 06.2015 - 05.2020
Skills
Operations management
Project management
Results analysis
Strategic planning
Staff training and development
Problem-solving
Timeline
Associate Manager
Sutherland Global Services
01.2023 - Current
Technical Subject Matter Expert
Sutherland Global Services
07.2022 - 12.2023
Technical Support Associate
Sutherland Global Services
07.2020 - 06.2023
Sales Associate
BDBPO
04.2018 - 05.2018
Bachelor of Arts - Philosophy
Bicol University
06.2015 - 05.2020
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