Pale Shebba Valdez

Led the All-Mile Operations team, overseeing carrier partner management, performance monitoring, cost evaluation, and new carrier onboarding. Provided consultative support on transport-related issues to various business departments, including supplier onboarding and quality & compliance.

Supported the Supplier Operations team in optimizing Supplier Partner operations and integration methods, ensuring best practices and updated training materials. Managed projects, conducted business analysis, and implemented strategies, collaborating with various teams to deliver superior onboarding experiences. Assisted the Logistics Assistant Manager in leading the Transport Control Tower team to monitor transport partner performance, tracking customer orders' collection and custody. Liaised with internal and external stakeholders to enhance the overall customer delivery experience and maintain preferred ecommerce partner status for suppliers.

Managed Supplier OPs and Control Tower Inbox, ensuring daily updates and clearances. Led Transport Control Tower Collections Team, overseeing order interfaces and addressing collection issues with stakeholders. Developed KPIs, SOPs, and acted as escalation point for operational issues. Directed team development, goal setting, and resource allocation in alignment with business objectives.

As a Transport Control Agent in Domestic Transport, I manage supplier portfolios and outbound freight. Responsibilities include guiding suppliers, resolving operational issues, engaging with transport providers, troubleshooting problems, and meeting key performance targets. Consistently maintaining professionalism and alerting the team to ongoing issues.

Managed effective communication among departments, suppliers, and carriers to address inventory, order, and carrier issues. Achieved key objectives to enhance supplier lead times and order fulfillment rates. Improved supplier and warehouse communication and conducted operational administrative duties to ensure world-class service delivery.

• Provides exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution
• Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up