PACLAR SYLVETH
Lumbia, Cagayan de Oro City
Summary
To be hired which best matches my qualification.A Branch Coordinator specializing in operations and knowledgeable about managing schedules, supporting projects and serving customer needs. Bringing 16 years of experience and motivation to drive improvements in all areas of operations. Meticulous coordinator experienced in branch management, customer service and operations coordination. Ready to offer first-rate problem-solving, multitasking and time management abilities to dynamic new role with room for growth and professional advancement. Seasoned professional with excellent multitasking, prioritisation and management skills. Works effortlessly between departments and with external stakeholders. Robust technical experience and ability to optimise processes. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
17
17
years of professional experience
17
17
years of post-secondary education
Work History
BRANCH COORDINATOR/ADMINISTRATIVE INCHARGE
GX INTERNATIONAL,INC
01.2010 - 05.2019
- CDO BRANCH-Tomas saco 1st st
- Record keeping of SSE’s MD’s daily calls
- Check and inventory medicine samples
- Monitor company’s daily sales
- Prepare and release to SSE’s starter dose for Doctors
- Submit reports on monthly sales for my area
- Submit monthly monitoring on drugstore’s invoices
- Submit reports for drugstores who are not updated their payables
- Daily monitoring of drugstore sales per agent
- Process the required legal paperwork in the branch as per mandated by the LGU
- Monthly report submission to the different heads in the department
- Checking and monitoring clients with their outstanding payables and follow up to the concerned assigned SSE
- Received sales orders from SSE and process for invoicing
- Pay the monthly utilities in the branch
- E4E Business Outsourcing/East Asia Customer
- Solutions, Antel Global Bldng, Ortigas Center Manila/Esna
Quezon City
03.2009 - 04.2009
- I.T
- Staff
- Real time Monitoring
- Monitor recorded calls and upload to the designated account
- Assisting in troubleshooting software and hardware problems
- Check recorded calls per agents.
Teller/Customer Service Representative
Southern Cablevision Inc
Pala, Iligan City
07.2003 - 02.2009
- Processed all documents for new applicant subscribers
- Phone brigade for delinquent subscribers
- Receive payments for monthly billings
- Handling customer complaints and queries
- Handling telephone calls
- Retrieve previous record files for archive
- Processed job orders from subscribers request/calls
- Make a report of daily collection.
Head Cashier
Suyen Corporation, Bench Corp
03.2003 - 07.2003
- Replenished petty cash
- Received payments
- Make an end report for daily transactions
- Processed the daily reports to the head office.
Cashier
Watsons Beauty Care Center International
11.2002 - 03.2003
- Received payments
- Make a report for damaged items
- Make orders to purchase items
- Make a report of daily collection of sales.
Education
Bachelor of Science - Computer Science
Mindanao State University-Iligan Institute of Technology
01.1996 - 04.2002
San Miguel Village School
01.1992 - 04.1996
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Iligan City Central School
01.1986 - 04.1992
Skills
SPECIAL SKILLSEncoding Microsoft office toolsMicrosoft wordMicrosoft excelMicrosoft PowerPointDance InstructorCreate software programs
Encoding Microsoft office tools
Schedule management
Document control
Administrative support
Project problem-solving
Project database management
Team management
Project coordination
Outstanding customer service
Invoicing
Digital marketing
Customer relationship building
Accomplishments
- SCVI Development Training/Workshop Focused on Effective
- Telephone and Customer Handling Skills”
- Feb 4-11,2006
- SCVI Skills and Development Training Program for Outstanding
- Quality Service “ Extra Mile,Extra Smile”
- SMC-HRM Lab
- Jan.28,2006
- Iligan Light and Power Inc
- Enhancing Quality Customer Service”
- May 6-7, 2005 Cheradel Suites
- Delivering Quality Service in Handling Telephone/Intercom”
- Southern Cablevision Inc
- St.Michaels College Annex,Quezon Ave., Iligan City
Timeline
BRANCH COORDINATOR/ADMINISTRATIVE INCHARGE
GX INTERNATIONAL,INC
01.2010 - 05.2019
03.2009 - 04.2009
Teller/Customer Service Representative
Southern Cablevision Inc
07.2003 - 02.2009
Head Cashier
Suyen Corporation, Bench Corp
03.2003 - 07.2003
Cashier
Watsons Beauty Care Center International
11.2002 - 03.2003
Bachelor of Science - Computer Science
Mindanao State University-Iligan Institute of Technology
01.1996 - 04.2002
San Miguel Village School
01.1992 - 04.1996
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Iligan City Central School
01.1986 - 04.1992