Pacita D. Lao
AMA University
QC
1
Certification
31
Years of experience
Results driven HR leader with over a decade of experience directing full-cycle human resources operations across diverse industries. Seeking to leverage proven expertise in strategic talent acquisition, organizational development, and change management to drive growth, foster an inclusive culture, and align HR initiatives with overarching business objectives as HR Head.
Results-oriented HR Executive with decade of progressive leadership experience driving human capital strategy. Recognized for a unique blend of strategic vision and hands-on operational excellence in talent acquisition, regulatory compliance, and organizational development. Adept at coaching leaderships team, fostering high engagement corporate cultures, and scaling HR infrastructure in fast-paced environment.
Work History
Senior Consultant - HR
4 Months- Leads HR programs, conducts research, provides advice, and formulate strategic plans to address human resource matters in Organizations. Managing full-life cycle recruitment across multiple industries and remote clients. Proven track record of sourcing, screening, and placing top tier talent.
- Advised leadership on HR policy alignment, workforce planning, and organizational development initiatives.
- Guided managers through employee relations issues, performance concerns, and corrective action processes.
HR Head - People Experience
4 Years 6 Months- Head and monitor overall People Experience strategies. Oversee and manage performance appraisal system. Coach, mentor and guide within the People Experience team, review current practices and processes. Strategize, pay plan and benefit programs. Analyses trends and metric to develop solutions, programs and policies. Propose and implement BCP plans to mitigate future risks.
- Directed employee relations matters, resolving complex cases and ensuring compliant HR practices.
- Partnered with senior leaders to deliver talent management, performance, and capability initiatives.
- Oversaw end-to-end recruitment governance, strengthening hiring consistency and candidate experience.
- Guided change programs across restructures, communication plans, and leadership transition activities.
- Improved HR reporting, using people data to inform decisions and identify workforce risks.
- Coached HR teams and line managers, building confidence in employee lifecycle management.
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Implemented succession planning initiatives, promoting long-term stability in key leadership positions.
- Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
- Implemented effective performance management systems for ongoing employee development and growth.
- Managed annual budgeting process for the human resources department, ensuring sufficient allocation of resources towards strategic initiatives.
- Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.
Senior Human Resource & Administrative Manager
1 Year 1 Month- Examine and issue employment contract agreements, wage increments, incentives, bonuses and termination letters. Lead entire spectrum of HR administration and guided the efforts over outlining as well as budgeting of HR & Admin expenditures. Controlling day-to-day HR & Administration processes and functions comprising compensation and benefits, planning, talent acquisition, employee relation, performance management and logistics.
- Managed office budgets, purchase orders, and vendor relationships to control costs and maintain supply continuity.
- Directed daily administrative operations, aligning workflows with organizational policies and service standards.
Head of Human Resources
1 Year 6 Months- Manage and control the following units in Central Human Resources Management and all Project sites and offices. Put in place strategies to identify and address organizational and individual development needs. Advise in workforce planning, labor market analysis, job descriptions, job analysis, and organizational structure. Ensure compliance to government mandatories, ISO, DOLE and other requirements.
- Directed full-cycle HR strategy, aligning workforce planning with construction project demands.
- Led recruitment, onboarding, and retention practices for field and office personnel.
- Ensured compliance with labor laws, safety policies, and employment documentation requirements.
- Oversaw compensation, benefits, and payroll coordination for accurate workforce administration.
HR Manager
5 Years 3 Months- Develop and administer effective HR strategies and processes that support the overall business objectives and ensure compliance with applicable laws and regulations. Provide guidance and support to store managers and employees on HR policies, procedures and best practices.
- Managed full-cycle recruitment, onboarding, and new hire documentation for diverse roles.
- Directed employee relations, resolving workplace concerns and reinforcing consistent policy application.
HR Manager
6 Years 1 Month- Proactively evaluate HR metrics and make recommendations to improve organizational effectiveness. Responsible for all human resources activities from onboarding to off boarding. Recommend, develop and maintain huma resource database.
Training Officer
2 Years 1 Month- Work and collaborate with Ministry of Manpower (MOM), arrival of OFW from Philippines. Develop individual training programs that meet the skills gap identified through training needs assessment. Analyze training needs in conjunction with managers. Collaborate and mitigate concerns with OFW employers.
- Designed training programs supporting staff development, policy compliance, and service standards.
- Coordinated orientation sessions for new personnel, covering embassy procedures and workplace protocols.
Customer Care Officer
8 Years 5 Months- Responsible in handling clients and complaints. Ensure resolution to the clients. Handle client corporate accounts. Responsible for client’s mobile activation. Follow up inquiries, complaints and collections.
- Resolved complex customer inquiries across billing, service, and account concerns with accuracy and professionalism.
- Coordinated issue escalation with technical and back-office teams to restore service and reduce repeat follow-ups.
Education
Masteral in Business Administration - Human Resources Management and Development
Baccalaureate Degree: BS Psychology - Industrial and Organizational Development
Skills
HR policies and procedures
Recruitment and retention strategies
Team building
HR analytics
Labor Law Compliance and related cases
Employee Relations
Organizational Development
Multitasking Abilities
Adaptability and Flexibility
Accomplishments
- Spearheaded a companywide-cultural transformation that resulted in 30% increase in employee satisfaction and significant reduction turnover rates.
- Lead in creation of blueprint to customize HRIS and Learning Management System (LMS) for TPG.
- Won DOLE cases
- Created and implemented company policies
- People Experience Awardee 2023
- Represent the company during the Sangguniang Hearing complaints against PDI, won the case and able to collect 4.5 million as payment to PDI from government projects.
- Recreate employee 201 files from commencement of IPM
- Restructure the Human Resource Department
- Structure and organize organizational development
- Mitigate risks on labor laws complaints.
- Organize and structure HR department from scratch
- Created and implemented company policies and structure performance management system.
- Created and implemented salary structure according to labor market
Certification
Civil Service Eligible (PD 907-Honor Graduate)
Timeline
Senior Consultant - HR
AMA University
2026.06 - 2026.10Read More
HR Head - People Experience
TPG Telecom
2021.08 - 2026.02Read More
Senior Human Resource & Administrative Manager
Power Dimension Inc.
2020.06 - 2021.07Read More
Head of Human Resources
IPM Construction
2018.07 - 2020.01Read More
HR Manager
Anthem Group
2013.03 - 2018.06Read More
HR Manager
Asia Travel Philippines Inc.
2007.01 - 2013.02Read More
Training Officer
Philippine Embassy Singapore
2004.11 - 2006.12Read More
Customer Care Officer
Smart Communications Inc.
1996.04 - 2004.09Read More
Philippines School of Business Administration (PSBA)
Masteral in Business Administration from Human Resources Management and Development
Read More
Ateneo De Naga University (ADENU)
Baccalaureate Degree: BS Psychology from Industrial and Organizational Development
Read More
Accomplishments
People Experience Awardee 2023
Trainings:
- Effective Files and Records Management 2010
- How to Automate HR Systems and Processes 2015
- The First-Time Effective Supervisors 2010
- Unleashing the Strategic Leader 2022
- Training the Virtual Trainers 2022
- The 5th HR Compliance Conference 2023
- Increasing Workforce Productivity in a Work from Home Setup 2021
- Job Evaluation Design and Salary Structure 2021
- Human Resource Management: International Business Management Institute – Berlin, Germany 2021
- Mastering Talent, Recruitment, Selection and Onboarding 2025
- Safety Officer (COSH)