Ozana Sahiry
Inside Sales
Baliuag
Summary
Seasoned professional with a comprehensive background in sales, training, and project management, boasting a proven track record in leading and managing small teams. Expertise spans various critical areas including crisis management, project management, strategic planning, and fostering collaboration. Possess strong capability in conflict resolution, establishing and improving processes, as well as in recruitment, onboarding, training, and coaching of new team members. Recognized as a Subject Matter Expert (SME) in the field, leveraging critical thinking and problem-solving skills to navigate complex situations, drive team performance, and deliver exceptional results. Diverse skill set and experience equip for effective contribution to leadership roles requiring a dynamic and adaptive approach to challenges.
Overview
12
12
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Inside sales Account Manager – EMEA
Telstra International Philippines Inc.
09.2019 - Current
- Responsible for supporting EMEA sales account executives in maintaining and building relationships with new and existing clients by ensuring sales orders are delivered speedily without compromising customer satisfaction. Functions involve quoting, pricing negotiation, account management, and clean service delivery hand-off.
- Acted as key point of contact for clients, ensuring swift response to customers' inquiries and concerns.
- Cultivated and maintained strategic relationships with clients to identify opportunities for upselling and cross-selling.
- Collaborated closely with regional and local teams to align business objectives and ensure client satisfaction.
- Provided subject matter expertise to support team members in process improvement, change management, and training.
- Led various projects focusing on lead generation, process improvements, and quality management, demonstrating effective leadership and problem-solving skills.
Senior RFS Manager – US and Canada – Bilingual
IBM Business Services, Philippines
Manila
01.2016 - 09.2019
- Provided contract management support and fostered strong relationships with senior client contacts to promote customer loyalty.
- Served as dedicated resource for French account management, meeting client requests and ensuring satisfaction.
- Co-led "Onboarding Experience" project, resulting in creation of one-stop-shop platform to streamline onboarding process for new hires.
- Managed team of 12 as iteration manager, conducting agile ceremonies and facilitating knowledge transfer process improvements.
- Received awards for outstanding collaboration and positive behavior, demonstrating commitment to excellence.
HR Services Administrator – Bilingual
IBM Business Services, Philippines
06.2013 - 01.2016
- Resolved human resources / payroll inquiries and provided exceptional customer service to build and maintain client relationships.
- Temporarily assigned to the payroll back-office team, resolving high-scale impact situations and increasing team efficiency.
- Received multiple awards for top performance and outstanding customer service, demonstrating dedication and expertise.
Executive Trainer – Bilingual
Aditya Birla Minacs, Philippines (now Concentrix)
01.2012 - 06.2013
- Conducted comprehensive training for French and English customer service representatives, increasing productivity.
- Developed training materials and conducted interviews for new hire classes, ensuring effective onboarding.
- Excelled in direct customer service while achieving successful sales outcomes, contributing to overall team success.
Education
Graduate Diploma in Management, specialization in Cost Accounting -
Indian School of Business Management And Administration, India
Bangalore, India 01.2011 - 05.2011
Skills
Customer service excellence
undefinedCertification
Linkedin - Business Development Foundations
Timeline
Inside sales Account Manager – EMEA
Telstra International Philippines Inc.
09.2019 - Current
Senior RFS Manager – US and Canada – Bilingual
IBM Business Services, Philippines
01.2016 - 09.2019
HR Services Administrator – Bilingual
IBM Business Services, Philippines
06.2013 - 01.2016
Executive Trainer – Bilingual
Aditya Birla Minacs, Philippines (now Concentrix)
01.2012 - 06.2013
Graduate Diploma in Management, specialization in Cost Accounting -
Indian School of Business Management And Administration, India
01.2011 - 05.2011
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