Summary
Overview
Work History
Education
Skills
Application
Cover Letter
Timeline
Generic
Kenneth L. Mariano

Kenneth L. Mariano

Rua Da Alfandega, 130 EDF. Chuen Seng, 1 AND. B

Summary

As a customer service driven individual who has a proven history of exceeding performance expectations, I believe I would be a strong addition to your team, and contribute to the ongoing operational success of your company. Some of the key talents I can bring to your company include safety, sanitation, quality control, inventory management and accurately determining a customer’s needs before providing them with prompt service.

Overview

15
15
years of professional experience

Work History

Food Service Assistant

Hotel Fortuna Macau
04.2014 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
  • Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
  • Prepared orders on trays for dine-in orders or in bags for takeout orders.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Cleaner

Fisherman’s Wharf
01.2012 - 10.2013
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.

Cleaner

OCEANUS CASINO
12.2009 - 12.2011
  • Cleaned and sanitized bathrooms, playing area in Casino and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Education

Bachelor of Science - Mechanical Engineering

ADAMSON UNIVERSITY
Ermita, Metro Manila, Philippines
12-1996

Skills

  • Safety
  • Sanitation
  • Quality control
  • Inventory management
  • Customer service
  • Cleaning
  • Adaptability
  • Team contribution

Application

Totem Resorts, Canada

Cover Letter

Dear Sir/Madam,


I am writing to you today regarding the open position for Food Service Worker at (Totem Resort, Canada). I came across your posting on (Totem Resort Job Opportunities), and I am excited by the possibility of joining your establishment. As a customer service driven individual who has a proven history of exceeding performance expectations, I believe I would be a strong addition to your team, and contribute to the ongoing operational success of your company. Some of the key talents I can bring to your company include safety, sanitation, quality control, inventory management and accurately determining a customer’s needs before providing them with prompt service. My present employment at Hotel Fortuna Macau as a food service assistant has helped me developed my abilities in key areas such as meeting and greeting customers, take and serve customer orders and maintaining the cleanliness of assigned work areas. I have attached my resume, which contains a more in-depth look at my experiences and skills. 


I look forward to hearing from you. 


Thank you for your time and consideration.


Sincerely,


Kenneth L. Mariano

Timeline

Food Service Assistant

Hotel Fortuna Macau
04.2014 - Current

Cleaner

Fisherman’s Wharf
01.2012 - 10.2013

Cleaner

OCEANUS CASINO
12.2009 - 12.2011

Bachelor of Science - Mechanical Engineering

ADAMSON UNIVERSITY
Kenneth L. Mariano