Oumar Adam

-Managed incoming and outgoing calls, chats, and emails in Arabic and English.
-Zendesk is our ticketing software system.

-Excel spreadsheet to track actions and keep track of support tickets.

-Remote access the clients' workstations if needed to solve the issue they're having in their end.
-On average, 40 US users received trustworthy, excellent technical support each day.

-Resolve internet, intranet and VPN connection issues.

-Unlock user accounts and reset passwords.
-Install, modify, or repair software and hardware.

-I've worked on our website's SEO during my time as a digital marketer.
-conducted paid initiatives for digital marketing on Facebook, Snapchat, and TikTok.
-developed a long-term plan for digital marketing.
-instruments for managing accounts and tracking progress.
-CTA tactics and their significance.
-Having knowledge of and comprehension of:
-Search engine optimization (SEO), paid search, off- and on-page SEO, Google AdWords, PPC, SEM, content writing, page speed insights, and keyword effectiveness.

Answered questions via live chat in a timely manner.
Provide virtual assistance to clients with any issues that arise.
Verified returns that are requested for incorrect items or items that are damaged. After the finance team approves it, submit a refund request.