Oscar Zed Orzales
Lubao
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Travel Consultant
Diwa Travel
San Fernando, Pampanga
12.2022 - Current
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Provided customers with detailed information about travel destinations and packages.
- Explained benefits of purchasing travel insurance with clients.
- Stayed up to date on travel industry, policies and restrictions.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Coordinated ground transportation to and from accommodations for clients.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Tracked customer satisfaction ratings through surveys and feedback forms.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Used company tools and systems to complete requests.
- Booked transportation and hotel reservations using computer or telephone.
- Researched hotels and airfare options to best meet client needs and expectations.
Food and Beverage Steward
Lewis Grand Hotel
Angeles City, Pampanga
04.2019 - 12.2022
- Analyzed menus to determine type and quantity of goods needed for daily operations.
- Communicated regularly with kitchen staff regarding customer orders for timely service delivery.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
- Managed customer complaints quickly and efficiently ensuring satisfaction at all times.
- Greeted customers upon arrival, took orders for food and beverage items and provided recommendations when requested.
- Organized banquet rooms for special events including setting up tables, chairs, linens according to customer specifications.
- Delivered excellent customer service by interacting professionally with guests throughout their dining experience.
Passenger Service Agent
Cebu Pacific Air
Pasay City
12.2017 - 04.2019
- Managed gate, ramp and cabin services for each flight.
- Coordinated ground transportation services for arriving and departing passengers.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Greeted passengers and provided boarding instructions.
- Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
- Ensured all safety protocols were followed during the check-in process.
Education
Bachelor of Science - Tourism Management
University of The Assumption
City Of San Fernando, Pampanga10-2017
Skills
- International Reservations
- Executive Travel
- Regulations and Compliance
- Travel Arrangements
- Documentation Preparation
- Hotel Accommodations
- Administrative Tasks
- Special Needs Travelers
- Relationship Management
- Marketing
- Client Consultations
Timeline
Travel Consultant
Diwa Travel
12.2022 - Current
Food and Beverage Steward
Lewis Grand Hotel
04.2019 - 12.2022
Passenger Service Agent
Cebu Pacific Air
12.2017 - 04.2019
Bachelor of Science - Tourism Management
University of The Assumption
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