Summary
Overview
Work History
Education
Accomplishments
Skills
Work Availability
Websites
Timeline
BusinessAnalyst
Oscar Orven Aruta

Oscar Orven Aruta

MANILA CITY,METRO MANILA

Summary

Senior technology and delivery leader with 25 years of experience owning execution, delivery governance, and quality across enterprise, SaaS, and regulated software platforms.

My work sits where delivery, quality, and operations meet: SDLC and delivery governance, quality engineering and test strategy, product concept and business analysis, project and program management, and the operational discipline that keeps teams predictable under pressure. I've led large, cross-functional teams spanning delivery, QA, PMO, BSA, product engineering, and technical support, with a strong track record in stabilizing delivery, improving release predictability, and supporting production and enterprise readiness.

I also build and run support organizations. That means setting up 24x7 coverage, clear escalation paths between tiers, release testing and sign-off, and reporting that shows how the operation is really performing.

My background combines deep quality engineering leadership with hands-on delivery management and frontline service ownership, enabling me to reduce risk while keeping teams aligned to business priorities. I've worked closely with product, engineering, and executive stakeholders across healthtech, AI-enabled, telematics, sustainable tech, and enterprise environments.

I co-founded Oaktree Global Innovations and lead operations there. We work with software companies, startups, and enterprises in the US, APAC, and Europe on software engineering, AI orchestration, and digital transformation: from AI-powered development and data engineering to enterprise modernization, cloud, and DevOps. My job is making sure what we commit to is what actually gets delivered.

Overview

24
24
years of professional experience
20
20

Years of progressive leadership experience

22
22

Years in software engineering and quality assurance

Work History

Manager, Technical Support

Eroad
Manila, National Capital Region
02.2026 - Current
  • Directed 24x7 frontline support across dayshift, nightshift, and weekend coverage.
  • Built and led SWAT, covering customer and technical escalations, agent training, QA, and platform testing and monitoring.
  • Own support data reporting and analytics — KPI dashboards, customer and fleet reporting, volume forecasting, capacity planning, and trend and root-cause analysis.
  • Established the UAT Test Suite and per-release Test Matrix governing platform release sign-off.
  • Defined and tracked backlog reporting for leadership visibility.
  • Authored the team's disciplinary and corrective-action framework, adopted as Tech Support policy.
  • Built the training program for frontline agents.
  • Applied AI tooling to reporting and analysis workflows alongside Excel, Salesforce, and DevRev reporting.

Co-Founder and Principal Consultant

Oaktree Innovations
Binan, Laguna
04.2024 - Current
  • Founded and built a boutique software and AI services consultancy that delivers modern platforms across health, education, and enterprise verticals.
  • Directed delivery strategy, engineering oversight, and operations for projects ranging from health tech platforms to student information systems and compliance management tools.
  • Partnered with startup founders, CTOs, and client teams on product roadmaps, MVP launches, and scaling architecture.
  • Led proposal writing, stakeholder engagement, and service design for clients in the U.S., Australia, and the Philippines.
  • Mentored cross-functional teams (engineering, QA, PM/BA) and established delivery frameworks from the ground up.

Senior Manager, Product Engineering

Vivum Computing
San Francisco, CA
09.2024 - 09.2025
  • Oversaw software development, delivery planning, and architecture strategy for AI-powered systems in defense and commercial applications.
  • Directed cross-team collaboration among engineers, FPGA specialists, marketing, and sales to align development efforts with business goals.
  • Guided the team’s transition from feature ownership to product and platform ownership, instilling structure and process maturity.
  • Contributed to the platform’s future readiness through modular architecture, API-first strategies, and scalable infrastructure plans.
  • Lead Product ideation and conceptualization producing product requirements documents and software requirements specifications which translates business goals to software specific requirements.

Senior Manager, Project Management & SQA

Intervenn Biosciences
Quezon City
11.2021 - 02.2024
  • Collaborated with senior leadership to spearhead strategic initiatives within the Software Engineering department, driving alignment with organizational goals.
  • Demonstrated versatility across Project Management/Scrum Master, Business Analysis, and Software Quality Assurance roles, ensuring seamless project execution and delivery.
  • Orchestrated the management of projects involving diverse systems including Laboratory Information Management Systems (LIMS), Electronic Document Management Systems (EDMS), Billing Systems, and proprietary software solutions.
  • Monitored project performance meticulously to assess the achievement of short- and long-term objectives.
  • Identified project scopes, constraints, risks, and deadlines, fostering effective project planning and execution.
  • Enhanced team member productivity through proactive performance monitoring and the implementation of motivational techniques.
  • Maintained meticulous records and data collection to track performance and efficiency, ensuring informed decision-making.
  • Provided robust leadership to boost team productivity and morale, fostering a collaborative and high-performing work environment.
  • Evaluated and proposed enhancements to onboarding and offboarding processes, optimizing team efficiency and effectiveness.

Service Delivery Manager

Arch Global Services, Inc
Quezon City
05.2020 - 11.2021
  • Created and maintained periodic reports on project status, personnel productivity and quality of work.
  • Monitored project progress and performance and ensured full service coverage.
  • Attended staff and client meetings and served as liaison to manage operations for account.
  • Evaluated personnel workloads to support capacity planning.
  • Managed 28 Teams with 84 resources.

Lead Software Quality Assurance Engineer

Arch Global Services, Inc
Quezon City
07.2013 - 04.2020
  • Developed test plans, procedures and processes for several testing projects.
  • Assessed application patches and updates at development, testing and quality assurance stages.
  • Developed and executed QA test cases, scripts and procedures for software maintenance.
  • Collaborated with Product Owner to establish, meet and maintain quality assurance thresholds based on best-practice tools.
  • Performed frontend testing, data integration, data reconciliation and ETL tests on modules and full software implementations for several testing projects.
  • Lead several testing teams and managed personnel workloads and project schedules.
  • Tracked team and individual productivity for capacity planning.
  • Creates reports for clients and senior management

Lead Configuration Analyst

RCG Global Services, Inc
Makati City
03.2010 - 06.2013
  • Responsible for configuration planning, task assignments and scheduling for direct reports, creating reports for higher management, and constantly communicating with other concern parties such as Developers and Business Analysts.
  • Configuration of policy rates and premiums in Ratabase System, Commercial Of Shelf product from CGI.
  • Customization of Commercial Off Shelf product called Advanced Claims from CSC.
  • Created VB scripts, code tables, relationship tables, system tables, industry tables and jurisdictional tables to support overall functionality of application.
  • Created legally required and business required reports.
  • Provided support for data conversion from company's existing system to new system.

Quality Assurance Analyst

RCG Global Services Inc.
Makati
10.2007 - 02.2010
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Identified and tracked defects with Team Foundation Server and supported developers in resolving problems by completing additional tests.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.

Product Team Supervisor

Quadrant Information Services, Inc
Makati
04.2002 - 09.2007
  • Created work orders and provided ECD's to client.
  • Validated manuals and requirements provided by clients and created requests for additional manual pages and requirements.
  • Supervised and validated incidents done by programmers and testers.
  • Responded to inquiries from clients with regards to rates and premiums as well as to inquiries from programmers and testers.
  • Conducted trainings for both programmers and testers.

Co-Founder and Principal Consultant(Self-Employed)

Oaktree Global Innovations
Metro Manila, Philippines
04.2024 - Current
  • Founded and built a boutique software and AI services consultancy that delivers modern platforms across health, education, and enterprise verticals.
  • Directed delivery strategy, engineering oversight, and operations for projects ranging from health tech platforms to student information systems and compliance management tools.
  • Partnered with startup founders, CTOs, and client teams on product roadmaps, MVP launches, and scaling architecture.
  • Led proposal writing, stakeholder engagement, and service design for clients in the U.S., Australia, and the Philippines.
  • Mentored cross-functional teams (engineering, QA, PM/BA) and established delivery frameworks from the ground up.

Education

Bachelor of Science - Computer Science

University Of The East
Manila
06.1997 - 10.2001

Accomplishments

What I Do

I fix how software gets delivered.

25 years building the processes, teams, and quality systems that turn unpredictable delivery into something a business can plan around. Enterprise, SaaS, regulated healthcare, defense, and telematics.

25 years·10+ platforms·120-person delivery org·35-person support org at 95.5% SLA

What I'm brought in to do

Put structure around delivery that has lost it
Teams miss dates and nobody can say why. I build the delivery process end to end: stages, deliverables, ownership, and the structure to run it.

Make quality provable, not just claimed
Regulated products need evidence, not confidence. I designed the SQA process for a healthcare device: traceability from requirement to retest, defect metrics, load testing and automated regression (JMeter, Katalon, MABL).

Stand up and run support organizations
I build the operation, then run it: 24x7 coverage, tiered escalation, release UAT and sign-off, and reporting that shows how it really performs. Today, 35 frontline staff, 500+ cases a day, 95.5% SLA.

Turn vague ideas into something engineers can build
I led business systems analysts and introduced requirements engineering, taking work from concept to refined backlog. Hands-on for lab information systems and a proprietary AI app.

Set direction when the architecture is the problem
I've built and directed enterprise architecture teams, API-first, modular, data-driven, and the strategy behind AI-powered defense and commercial platforms.

Build teams that keep working after I leave
Career progression matrices for QA, BA, PM and support engineers, with cross-functional paths. A Testing Center of Excellence for mentoring and standards.

How to work with me
Engagements run through Oaktree Global Innovations, which I co-founded and where I lead operations: AI-powered software engineering, data, and modernization for the US & APAC.

If delivery, quality, or support operations is what's keeping you up, let's talk.

Skills

Technology & Operations Leadership

Product Strategy & Platform Delivery

Software Quality Assurance & Risk Management

Cross-Functional Team Building & Coaching

Proposal Development & Client Engagement

SaaS Architecture Principles & Modern Tooling

Compliance & Risk-aware Implementation (Healthtech, EdTech, Regulated AI)

Process design

Customer support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager, Technical Support

Eroad
02.2026 - Current

Senior Manager, Product Engineering

Vivum Computing
09.2024 - 09.2025

Co-Founder and Principal Consultant

Oaktree Innovations
04.2024 - Current

Co-Founder and Principal Consultant(Self-Employed)

Oaktree Global Innovations
04.2024 - Current

Senior Manager, Project Management & SQA

Intervenn Biosciences
11.2021 - 02.2024

Service Delivery Manager

Arch Global Services, Inc
05.2020 - 11.2021

Lead Software Quality Assurance Engineer

Arch Global Services, Inc
07.2013 - 04.2020

Lead Configuration Analyst

RCG Global Services, Inc
03.2010 - 06.2013

Quality Assurance Analyst

RCG Global Services Inc.
10.2007 - 02.2010

Product Team Supervisor

Quadrant Information Services, Inc
04.2002 - 09.2007

Bachelor of Science - Computer Science

University Of The East
06.1997 - 10.2001
Oscar Orven Aruta