

Senior technology and delivery leader with 25 years of experience owning execution, delivery governance, and quality across enterprise, SaaS, and regulated software platforms.
My work sits where delivery, quality, and operations meet: SDLC and delivery governance, quality engineering and test strategy, product concept and business analysis, project and program management, and the operational discipline that keeps teams predictable under pressure. I've led large, cross-functional teams spanning delivery, QA, PMO, BSA, product engineering, and technical support, with a strong track record in stabilizing delivery, improving release predictability, and supporting production and enterprise readiness.
I also build and run support organizations. That means setting up 24x7 coverage, clear escalation paths between tiers, release testing and sign-off, and reporting that shows how the operation is really performing.
My background combines deep quality engineering leadership with hands-on delivery management and frontline service ownership, enabling me to reduce risk while keeping teams aligned to business priorities. I've worked closely with product, engineering, and executive stakeholders across healthtech, AI-enabled, telematics, sustainable tech, and enterprise environments.
I co-founded Oaktree Global Innovations and lead operations there. We work with software companies, startups, and enterprises in the US, APAC, and Europe on software engineering, AI orchestration, and digital transformation: from AI-powered development and data engineering to enterprise modernization, cloud, and DevOps. My job is making sure what we commit to is what actually gets delivered.
Years of progressive leadership experience
Years in software engineering and quality assurance
What I Do
I fix how software gets delivered.
25 years building the processes, teams, and quality systems that turn unpredictable delivery into something a business can plan around. Enterprise, SaaS, regulated healthcare, defense, and telematics.
25 years·10+ platforms·120-person delivery org·35-person support org at 95.5% SLA
What I'm brought in to do
Put structure around delivery that has lost it
Teams miss dates and nobody can say why. I build the delivery process end to end: stages, deliverables, ownership, and the structure to run it.
Make quality provable, not just claimed
Regulated products need evidence, not confidence. I designed the SQA process for a healthcare device: traceability from requirement to retest, defect metrics, load testing and automated regression (JMeter, Katalon, MABL).
Stand up and run support organizations
I build the operation, then run it: 24x7 coverage, tiered escalation, release UAT and sign-off, and reporting that shows how it really performs. Today, 35 frontline staff, 500+ cases a day, 95.5% SLA.
Turn vague ideas into something engineers can build
I led business systems analysts and introduced requirements engineering, taking work from concept to refined backlog. Hands-on for lab information systems and a proprietary AI app.
Set direction when the architecture is the problem
I've built and directed enterprise architecture teams, API-first, modular, data-driven, and the strategy behind AI-powered defense and commercial platforms.
Build teams that keep working after I leave
Career progression matrices for QA, BA, PM and support engineers, with cross-functional paths. A Testing Center of Excellence for mentoring and standards.
How to work with me
Engagements run through Oaktree Global Innovations, which I co-founded and where I lead operations: AI-powered software engineering, data, and modernization for the US & APAC.
If delivery, quality, or support operations is what's keeping you up, let's talk.
Technology & Operations Leadership
Product Strategy & Platform Delivery
Software Quality Assurance & Risk Management
Cross-Functional Team Building & Coaching
Proposal Development & Client Engagement
SaaS Architecture Principles & Modern Tooling
Compliance & Risk-aware Implementation (Healthtech, EdTech, Regulated AI)
Process design
Customer support