ORLEIN G. GALO
Operations Director
Taytay, Province Of Rizal,RIZ
Summary
Results-driven Operations Director with 8+ years of progressive experience in Data Communications, Core Network and OSS domains. Proven expertise leading cross-functional teams in delivering network maintenance, performance assurance, and service transformation projects. Combines deep technical foundation with strategic leadership to align customer operations, efficiency, and innovation in telecom infrastructures. Known for bridging customer vision, technical execution, and operational governance to deliver stable, scalable, and secure operations.
Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Overview
3
3
Certifications
12
12
years of professional experience
Work History
Operations Director
Huawei Technologies
2026.01 - Current
- Defined and executed nationwide operational strategy, aligning customer objectives, technical execution, and logistics readiness across multi-domain services.
- Governed end-to-end service delivery for projects, managed services, and post-warranty operations, ensuring consistent SLA compliance.
- Established and enforced KPI and SLA governance, driving proactive performance assurance and service stability.
- Acted as executive escalation authority for major incidents, risks, and VVIP customer concerns.
- Led process optimization and operational standardization, improving delivery efficiency and risk prevention.
- Directed resource and capacity planning to ensure operational readiness for large-scale activities.
- Managed senior stakeholder relationships including customer executives, partners, and internal leadership.
- Mentored technical leaders, strengthening operational ownership and leadership maturity.
Technical Director
Huawei Technologies
2022.01 - 2025.01
- Led nationwide multi-domain technical operations (Access, Transport, Datacom, Core, NFVI, NMS), engaging from middle management up to CTO level.
- Defined technical strategy and post-warranty governance frameworks for key telecom accounts.
- Drove service efficiency and risk reduction by aligning technical delivery with KPIs and SLAs.
- Provided solution leadership in feature adoption and complex customer scenarios in coordination with commercial teams.
- Built and mentored high-performing technical leads, enabling end-to-end solution ownership.
Technical Lead - Transport Networks
Huawei Technologies
2019.01 - 2022.01
- Led cross-domain solution delivery nationwide, covering Access, Transmission, and IP Core networks.
- Served as primary escalation lead, ensuring minimal service impact during critical incidents.
- Coordinated directly with R&D and TAC for advanced feature validation and complex issue resolution.
- Optimized operational workflows, reducing restoration time by 30% and improving service experience through proactive risk elimination.
Datacom Engineer
Huawei Technologies
2017.01 - 2019.01
- Maintained and supported 10,000+ IP network elements nationwide (ATN, CX, NE, S, CE series, NMS).
- Implemented risk prevention and bug mitigation measures, improving hardware and network stability.
- Delivered network design and optimization solutions including HoVPN, BGP/OSPF, VPN provisioning, and capacity planning.
- Supported network acceptance, service activation, and customer technical enablement.
PPSM – Project Associate
Accenture Inc.
2015.01 - 2017.01
- Managed VIP customer engagements, contributing to successful technical solution presentations.
- Orchestrated cross-functional collaboration across technical and logistics teams to ensure seamless delivery.
- Facilitated technical and coordination meetings, improving overall delivery efficiency.
- Practiced IT training programs (Java, Oracle), strengthening operational capability.
Education
Bachelor of Science - Electronics And Communications Engineering
Technological University of The Philippines
Manila, Philippines 2001.04 -
Skills
Project governance management
Interdepartmental coordination
Customer Engagement
Post-Warranty Support
Technical Strategy
Vendor Coordination
Performance Optimization
Service Quality Management
Technical Huawei Products, Routers
IP/MPLS
BGP/OSPF
QoS
VRRP/BFD/FRR
EVPN
L3VPN
HoVPN
SDN/NFV
NCE-IP
NFVI
Strategic planning and execution
Operations oversight
Operational efficiency
Strategic planning
Risk mitigation
Operations management
Teamwork and collaboration
Decision-making
Relationship building
Accomplishments
- Presented operation excellence summary up to ISP-CEO [VVIP]
- Attained Huawei C&Q Level 4 certification, a credential held by only a select percentage of professionals nationwide
- Reduced nationwide latency by 30%, improved data service experience.
- Directed nationwide software update solutions ensuring zero downtime.
- Established technical governance for post-warranty networks sustained top SLA compliance.
- Initiated cross-domain collaboration between Core, IP, and Transmission to accelerate fault resolution.
- Resolved VIP experience, identified network vulnerability and provided supplementary solutions to existing network design strict requirements.
- Delivered decisive end-to-end analysis on complex, multi-vendor incidents, identifying live-network design risks and enabling customer executives to make informed long-term decisions.
Certification
Huawei C&Q Level 4 – Fixed Network [Data Communications]
Timeline
Operations Director
Huawei Technologies
2026.01 - Current
Technical Director
Huawei Technologies
2022.01 - 2025.01
Technical Lead - Transport Networks
Huawei Technologies
2019.01 - 2022.01
Datacom Engineer
Huawei Technologies
2017.01 - 2019.01
PPSM – Project Associate
Accenture Inc.
2015.01 - 2017.01
Bachelor of Science - Electronics And Communications Engineering
Technological University of The Philippines
2001.04 -