Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Orlando Pamittan Jr

Unemployed
Tuguegarao,CAG
Orlando Pamittan Jr

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction. Skilled in complaint handling and active listening, adept at managing high-stress situations and resolving conflicts. Recognized for exceeding performance metrics, demonstrating critical thinking, and computer proficiency. Achieved high retention rates through effective communication and problem-solving abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
years of professional experience

Work History

Concentrix

Customer Service Representative
05.2017 - 12.2017

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

IBEX Global

Customer Service Representative
02.2017 - 05.2017

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sutherland Global

Customer Service Representative
01.2010 - 12.2011

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Trinity University Of Asia
Quezon City, Metro Manila, Philippines

Bachelor of Science from Nursing
04.2001

University Overview

Skills

Customer Service

Timeline

Customer Service Representative
Concentrix
05.2017 - 12.2017
Customer Service Representative
IBEX Global
02.2017 - 05.2017
Customer Service Representative
Sutherland Global
01.2010 - 12.2011
Trinity University Of Asia
Bachelor of Science from Nursing
04.2001
Orlando Pamittan JrUnemployed