Proven Customer Service Representative with a track record of enhancing customer satisfaction. Skilled in complaint handling and active listening, adept at managing high-stress situations and resolving conflicts. Recognized for exceeding performance metrics, demonstrating critical thinking, and computer proficiency. Achieved high retention rates through effective communication and problem-solving abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.