Orlando E. Dela Cruz
Valenzuela City
Summary
A professional with unique combination of business experience and technical skills. More than Twenty (20) years of solid experience in the IT industry: seven (7) years in UNIX Systems Administration for both Implementation and Business As Usual (BAU) Environment, more than seven (7) years as UNIX Subject Matter Expert (SME), and more than eight (8) years as Service Delivery and Infrastructure Operations Manager. Ability to build team cohesion, motivation, and inspire colleagues to higher achievement. Excellent presentation, training, mentoring skills, and team leadership. Extensive work experience in liaising with partners, vendors and stakeholders to provide an end-to-end quality delivery to the clients. "Can do" attitude and always have a desire to "make it happen".
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Systems Administrator
Smart Communication Incorporation
- Designed, Installed and managed the installation and support of all Smart UNIX environments
- Ensure Compliance of audit, regulatory, security policy and procedures
- Plan and implement the development strategy for the IT infrastructure and various systems
- Initiate and manage the enhancement and integration of systems to achieve operational efficiency and productivity
- Implement strict control procedures to safeguard the security and integrity of all IT systems
- Identify and improve systems resiliency, reliability and recover ability of infrastructure systems
- Strategic planning of all infrastructure areas to align with regional infrastructure directions, industry trends and to support business growth
- Weekly report and review of high-risk changes and maintenance with Director of Infrastructure
Infrastructure Head - Assistant Vice President
EastWest Bank Corporation
07.2020 - Current
- Overseeing seamless operation and scalability of critical systems that supports all banking functions
- Responsible for maintenance, enhancement and modernization of bank's data centers, server, storages and cloud services
- Ensuring that all systems are resilient, compliant with industry regulations and capable of handling the demands of a dynamic financial environment
- ITIL Discipline (Change, Capacity, Incident and Problem, Asset and Availability Management)
- Financial Management Control (Forecasting, Budgeting, Management Control)
- Disaster/Business Recovery Planning and Implementation
- Staff Management and Team Building
- Vendor Management / Storage Management
- Strategic Analysis and Internal Consulting
- Facilities and Data Center Management
- Budgeting and Cost Control
- Information Security/Disaster Planning / Data Risk and Vulnerability Management
- Technology Architecture and Integration
- Responsible for scheduling the resources and proper monitoring of the project schedule
- Overseeing the day-to-day technical activities and operations related to maintaining a reliable and effective environment responsive to the requirements of Computing and Information Systems
ITO Infrastructure Service Delivery Manager
DXC Technology
01.2017 - 07.2020
- Service Delivery Management of DXC Philippines local accounts
- Manage all Infrastructure deliverables of the service according to the terms of the contract
- Ensure that service is delivered within the budget, scope and expected quality
- Monitor the scope of the services to the customer and the corresponding SLA
- Serves as the single point of contact between the customer and the company
- Coordinates with other involve parties regarding project deliverables (e.g
- Support group, Application, Purchasing, Project Managers, Vendors)
- Manage customer and company expectation in terms of service deliverables and reporting (Daily, Weekly and Monthly Operation Report)
- Ensure that commitment to the customer fulfilled
- Escalate any issue that may affect the timely delivery of the services
- Lead and support Infrastructure team to deliver the service
- Monitor SLAs on Incident and Change Management
- Perform the tasks that have assigned by the Group Head
- Monitors the resources and skills development of different Infrastructure towers (Deskside, Database, Network, Wintel, Storage, UNIX and Messaging)
- Managing cloud computing servers in AWS
- Service Management for Customer Operations including program management; ticket closure quality; reporting and analytics; training and process
- Project Management
- Change management, risk management and back-out planning
- Vendor management focus, particularly in relation to service management
ITO Platforms Client Capability Lead
DXC Technology (Formerly Hewlett Packard Enterprise)
07.2016 - 12.2016
- Customer Management
- High level/Overall Change management coordination with the client and HPE
- Collaborates with different Global teams from Europe and North Americas for Nestle Internationals
- Leads and drive the team for continuous improvement towards set goals
- Adheres to client's defined processes and procedure
- Ensures that end-to-end services are delivered according to the Service description (OLA) regardless of the delivery points
- Ensures effective communication between Customer, HPE and account teams, in the event of an escalation has end-to-end responsibility for issue resolution
- Ensure service management and internal process is working in support of the clients
- Manages workload assignments / adhoc tasks / projects and duty coverage for Platforms team (Change and Project Management)
- Change Management Review and approve application changes and implementation procedures
- Review and approve hardware changes and implementation procedures
- Customer Bundle Change SPOC
- Incident Management Handle incidents pertaining to production
- Decides incident severities depending on customer impact and SLA's
- Proactively checks on incidents and making sure that tickets are acknowledged and resolved within SLA
- Perform Root cause analysis (RCA)
- UNIX Platform SME
IT-Operations, Data Center Manager
City of Dreams, Manila
04.2014 - 07.2015
- Company Overview: MCE Leisure Philippines
- Responsible for 24x7 mission critical Data Center Operation and Maintenance activities within MCE Philippines
- Responsible for equipment maintenance tasks such as managing and installing custom upgrades; replacing cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment is installed
- Oversaw IT operational infrastructure and deliver technology resources to projects
- Performed technology assessments to enhance operations and standardized services
- Worked with cross-functional teams to ensure that the systems provide the most effective and comprehensive services possible to the users
- Vendor Management
- Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software
- Manage internal and external ICT partners to ensure that implementation of any new technologies fits into existing services & infrastructure and is provisioned in a timely manner
- Ensure that the new technologies introduced have the appropriate support model in place to ensure they are maintained and supported effectively
- Scheduling Employee shifts, planning for capacity changes, maintaining corporate databases and ensuring compliance with government regulations
- Implemented ITIL discipline
- Reduced Hardware, Software and Maintenance Costs by negotiating Vendor Contracts
- Improve processes and policies in support of organizational goals
- Formulate and implement departmental and organizational policies and procedures to maximize output
- Monitor adherence to rules, regulations and procedures
- Ensure Compliance of audit, regulatory, security policy and procedures
- Administer and provide upgrade to systems and escalate issues
- Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas
- Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery
- Analyze all continuous up gradation process through various proactive self-initiated projects and ensure efficiency
- Manages workload assignments / adhoc tasks / projects and duty coverage for Infrastructure and Data Center team
- Maintain effective monitoring and alerting for all systems, with the production of high-quality management information for all technologies
- MCE Leisure Philippines
Senior Systems Consultant (UNIX) Assistant Vice President - Consumer and Community Banking
JPMorgan Chase Bank & Co.
03.2009 - 04.2014
- Team Lead for UNIX (AIX and Linux) team providing BAU support and Project Implementation
- Planning, Installing, Configuring, Implementing and Managing of Systems and hardware Resources, working with operating systems (AIX and Linux) and Software application, Trouble Shooting, service and support for IBM System p (IBM System p POWER6, and POWER5)
- Provides 24/7 support coverage on call for a total of 1525 UNIX servers
- Manages workload assignments / adhoc tasks / projects and duty coverage for UNIX team
- Primary point of contact for UNIX team for BAU request and Project support such as OS & Data Migration, Storage Refresh, Storage Refresh and Data Center relocation
- Conducts on boarding process, briefings and orientations for newly hired UNIX Administrators
- Provides Technical/Non-Technical functional supports to Team Members; extends second-level support as required
- Respond and attend to all escalations and issues
- Maintains account servers ITCS104 compliant as per IBM guidelines
- OS Patching and Frame Maintenance (Firmware upgrade) coordinator
- Maintains and tracks Monthly report for Infra Changes, Commissioned and Decommissioned Servers
- Ensure all SRF, Project request (Infrastructure) are built and delivered on time and schedule
- Review, assess and assign Change Request to team members
- Respond to user inquiries
- Troubleshoot and fix server problems
- Change Management Review and approve application changes and implementation procedures
- Review and approve hardware changes and implementation procedures
- Incident Management Handle incidents pertaining to production
- Decides incident severities depending on customer impact and SLA's
- Perform Root cause analysis (RCA) for incidents
Lead AIX Systems Administrator
IBM Singapore
02.2008 - 02.2009
- Coordinate with client's project deliverables and assign to team and ensure that UNIX team is able to perform scope of work based on agreed SLA
- Report weekly and monthly for the team activities and accomplishments, decide and make critical decisions for the team on cases they cannot resolve both technically and morally
- Ensure that UNIX team's workload is distributed accordingly to the rest of the team
- Lead the team on activities being done and initiate changes and improvement plan for both the team and the project
- Ensure Compliance of audit, regulatory, security policy and procedures
- Plan and implement the development strategy for the IT infrastructure and various systems
- Initiate and manage the enhancement and integration of systems to achieve operational efficiency and productivity
- Implement strict control procedures to safeguard the security and integrity of all IT systems
- Coach and motivate people composed of DBA, SYSADMIN, Operators, and Managers for best practices and performance
- Identify and improve systems resiliency, reliability and recover ability of infrastructure systems
- Strategic planning of all infrastructure areas to align with regional infrastructure directions, industry trends and to support business growth
- Weekly report and review of high risk changes and maintenance with Director of Infrastructure
- Manage daily operation activities for incident, change, availability and problem management utilizing ITIL framework
- Establish, develop and improve good relations with vendors to ensure positive projects outcome
- Understand expectations on complex business and technical issues
- Deliver innovative infrastructure services to meet business objectives
- Own quality for service provided by the delivery organization and be responsible for tracking and reporting on service level performance
- Provide delivery leadership by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, through formulation, development, implementation and delivery of application, technical and business solutions as specified in the contract of Statement of Work (SOW)
- Liaise with multi-vendor support in order to identify areas recommended for improvement or troubleshooting, this encompasses numerous coordination requirements
Senior UNIX Systems Consultant
Lawson Software, PSSC
05.2007 - 02.2008
- Setup of back-office operational support process between USA clients and Manila office
- Provides clients with consulting expertise and 'best practice' recommendations on various technologies including but not limited to Lawson ERP products, operating system, databases, middleware applications, securities, hardware configurations and network
- Directly working with client onsite or remote doing actual installation and upgrades of Lawson System Foundation, Landmark Technology, Landmark Applications (Financials, Student Activities, Strategic Sourcing, Contract Management and Talent Management), LBI, MSCM, BSI Taxfactory, Punch out, Smart Office and other Lawson ERP products
- Performing actual installation of IBM Web Sphere, MS Adam/ AD LDS, Tivoli Directory Services, Java, Perl, Subversion, IIS, IBM HTTP Server, SSL and other third party products in UNIX and Windows platform
Education
Bachelor Degree of Science - Computer Science
AMA Computer College
01.2000
Electronic Technician - Vocational
Asian College of Science and Technologies
01.1994
Skills
- Microsoft Office Suite
- Technical support
- Hardware troubleshooting
- System monitoring
- Incident management
- Server management
- Organizational leadership
- ITIL processes
- Disaster recovery
- Backup solutions
- System performance monitoring
- IT procedure development
- Server and system administration
- Technical analysis
Certification
- Lean Six Sigma - Yellow Belt, 02/01/16
- ITIL Foundation V3, 01/01/16
Training
- Lean Six Sigma Yellow Belt, 5th Level Podium 4, Tower II, RCBC Plaza 6819, Ayala Avenue, Makati City
- Presentation Practice Workshop, 3/F Two World Square, 28 Upper McKinley, McKinley Hill Town Center, Fort Bonifacio City, Taguig City, 1634
- Public Speaking, Prestige Tower, Emerald Ave., Ortigas, Quezon City
- ITIL Version 3, Net Plaza, Bonifacio Global City, Taguig
- AIX Performance Management, Net Plaza, Bonifacio Global City, Taguig
- Lawson System Foundation User Administration, 380 St. Peter Street, St. Paul, Minnesota, USA
- AIX 5L BASIC, 2nd-4th Floors IBM Plaza, 8 Eastwood Ave., Eastwood City Cyberpark, E. Rodriguez, Jr. Avenue, Libis, Quezon City, 1110, Philippines
- AIX 5L SYSTEMS ADMINISTRATION I: IMPLEMENTATION
- AIX 5L SYSTEMS ADMINISTRATION II: PROBLEM DETERMINATION
Timeline
Infrastructure Head - Assistant Vice President
EastWest Bank Corporation
07.2020 - Current
ITO Infrastructure Service Delivery Manager
DXC Technology
01.2017 - 07.2020
ITO Platforms Client Capability Lead
DXC Technology (Formerly Hewlett Packard Enterprise)
07.2016 - 12.2016
IT-Operations, Data Center Manager
City of Dreams, Manila
04.2014 - 07.2015
Senior Systems Consultant (UNIX) Assistant Vice President - Consumer and Community Banking
JPMorgan Chase Bank & Co.
03.2009 - 04.2014
Lead AIX Systems Administrator
IBM Singapore
02.2008 - 02.2009
Senior UNIX Systems Consultant
Lawson Software, PSSC
05.2007 - 02.2008
Electronic Technician - Vocational
Asian College of Science and Technologies
- Lean Six Sigma - Yellow Belt, 02/01/16
- ITIL Foundation V3, 01/01/16
Systems Administrator
Smart Communication Incorporation
Bachelor Degree of Science - Computer Science
AMA Computer College
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