Orland Bartolome
Iligan, Province Of Lanao Del Norte
Summary
Dynamic Healthcare Customer Service Representative at Cognizant Technologies Solutions, adept at enhancing patient satisfaction through empathetic communication and HIPAA compliance. Achieved increased first-call resolution rates by effectively understanding customer needs and providing accurate information. Skilled in appointment scheduling and claims processing, fostering strong client relationships in challenging situations.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Process Executive position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
Cognizant Technologies Solutions
09.2018 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Education
Bachelor of Science - Financial Management
St. Michael's College
Iligan, Province Of Lanao Del Norte, Philippines03-2018
Skills
- HIPAA compliance
- Understanding customer needs
- Appointment scheduling
- Patient confidentiality
- Call center experience
- Claims processing
- Empathy and patience
- Multitasking and organization
- Eligibility determination
Timeline
Healthcare Customer Service Representative
Cognizant Technologies Solutions
09.2018 - Current
Bachelor of Science - Financial Management
St. Michael's College
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