Summary
Overview
Work History
Education
Skills
Timeline
Generic
Orchid Ebuen

Orchid Ebuen

Quezon City

Summary

Experienced Operations Manager with a proven track record in managing daily business operations, monitoring key performance indicators, and fostering a productive work environment at Coreserv Management Inc. Adept at developing and managing operational budgets, controlling costs, and ensuring high levels of customer satisfaction. Skilled in HR policies and procedures, payroll processing, and maintaining compliance with industry regulations. Demonstrated ability to support strategic planning and business development efforts while collaborating effectively with sales, HR, finance, and other teams. Career goal: To leverage extensive operational support expertise to drive organizational efficiency and growth

Overview

21
21
years of professional experience

Work History

HR & Payroll Officer

Coreserv Management Inc
07.2011 - Current
  • Process payroll accurately and on time, including salaries, bonuses, and deductions.
  • Maintain payroll records and ensure compliance with tax and labor regulations.
  • Calculate employee benefits, overtime, and leave entitlements.
  • Prepare payroll reports for management and audit purposes.
  • Resolve payroll discrepancies and respond to employee payroll inquiries.
  • Maintain and update employee records, contracts, and personal files
  • Assist in recruitment, onboarding, and offboarding processes.
  • Ensure compliance with labor laws, company policies, and industry regulations.
  • Ensure payroll and HR policies comply with government regulations.
  • Prepare and submit tax reports, Mandated government contributions, and other statutory filings.

Operations Manager

Coreserv Managememt Inc
05.2017 - 09.2025
  • Supervise operations staff and kept employees compliant with company policies and procedures.
  • Empowere employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducts regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Develops strong relationships with vendors, resulting in better pricing and improved service quality.
  • Interact well with customers to build connections and nurture relationships.
  • Schedule employees for shifts, taking into account customer traffic and employee strengths.
  • Ensure adherence to industry regulations and company policies.
  • Work closely with sales, HR, finance, and other teams to align operations with business goals.
  • Support strategic planning and business development efforts.
  • Increased profit by streamlining operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Office and Liaison Staff

Consolidated Management Resources
01.2005 - 07.2011
  • Manage day-to-day office operations, including filing, scheduling, and correspondence.
  • Maintain office supplies, equipment, and facilities.
  • Handle incoming and outgoing communication (emails, calls, and letters).
  • Support internal departments with administrative tasks.
  • Act as a point of contact between the company and external agencies, government offices, or business partners.
  • Assist in processing permits, licenses, and other legal documents.

Education

Bachelor of Science - Computer Science

AMA Computer University
Quezon City
10-2002

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Inventory management
  • Operations oversight
  • Performance monitoring
  • Employee motivation
  • Customer relationship management

Timeline

Operations Manager

Coreserv Managememt Inc
05.2017 - 09.2025

HR & Payroll Officer

Coreserv Management Inc
07.2011 - Current

Office and Liaison Staff

Consolidated Management Resources
01.2005 - 07.2011

Bachelor of Science - Computer Science

AMA Computer University

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Orchid Ebuen