Orawan Naenbanggaew
Pasay, Metro Manila
Summary
Dynamic leader with proven expertise in customer service and team management honed at CP All Public Co.Ltd. Excels in product and service promotion, enhancing customer satisfaction through innovative strategies. Demonstrated ability to foster teamwork and solve problems, leading to significant improvements in operational efficiency and customer loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service ( Thai Speaker)
New Stars Solution INC
Pasay, Metro Manila, Philippines
09.2022 - Current
- Inspired action within the audience by sharing personal experiences and lessons learned throughout career journey.
- Enhanced event success by tailoring speech content to align with specific themes and objectives.
- Elevated audience engagement by incorporating compelling storytelling techniques and relatable anecdotes.
- Received consistently positive feedback from event attendees, leading to numerous invitations for future engagements.
Shop Manager
CP All Public Co.Ltd
Thailand
01.2022 - 09.2022
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Developed new promotional campaigns to attract new customers.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
Assistant Manager
CP All Public Co.Ltd
Thailand
04.2018 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager (Internship)
CP All Public Co.Ltd
Thailand
06.2015 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Customer Service
Sea Pines Golf Club
Thailand
05.2014 - 01.2015
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Coordinated special events such as candy tastings or holiday promotions, drawing in new clientele.
Education
BBA - Modern Trade Business Management
Panyapiwat Lnstitute of Management
Thailand02-2018
Skills
- Customer serviceTeam managementTeam managementProduct and service promotionTeamwork
- Team management
- Product and service promotion
- Teamwork
- Problem-solving abilities
Languages
Thai
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service ( Thai Speaker)
New Stars Solution INC
09.2022 - Current
Shop Manager
CP All Public Co.Ltd
01.2022 - 09.2022
Assistant Manager
CP All Public Co.Ltd
04.2018 - 01.2022
Assistant Manager (Internship)
CP All Public Co.Ltd
06.2015 - 02.2018
Customer Service
Sea Pines Golf Club
05.2014 - 01.2015
BBA - Modern Trade Business Management
Panyapiwat Lnstitute of Management