Oracion Raldrich
Technical Operations / Technical Support Specialist
Luisiana
Summary
I possess a proactive mindset, adept at innovative problem-solving and capable of efficiently managing multiple tasks simultaneously. Drawing upon my extensive experiences, I have honed a robust skill set that enables me to navigate and effectively address challenging situations with a mature and responsible approach.
Overview
2026
2026
years of professional experience
7
7
years of post-secondary education
Work History
Technical Operations Specialist
Nxscale Solutions
02.2023 - Current
- Ensured data integrity through comprehensive backup procedures, disaster recovery planning, and regular audits.
- Championed best practices in technical operations management by staying current on industry trends and emerging technologies.
- Boosted collaboration among team members using project management tools for task tracking, communication, and resource allocation.
- Spearheaded the successful migration of critical systems to updated platforms, ensuring minimal disruption to business operations.
Technical Support Engineer
Consensys
02.2022 - 01.2023
- Assisted users with Crypto Currency Wallet concerns through chat, addressing issues such as security, tokens, transactions, and other cryptocurrency-related information.
- If all possible solutions are exhausted, tickets are created to escalate the problem to the Level 2 Technical Team.
- Additionally, the position involves identifying user problems by asking probing questions to pinpoint the main source of the issue.
Technical Support
Sykes One Touch
05.2020 - 12.2021
- Provided assistance to users concerning their diabetic meter, encompassing inquiries related to its usage and the proper encoding of their devices within the system.
- Improved customer satisfaction by providing timely and effective technical support.
Client Data Specialist
Sykes Ameriprise
- Provide support to advisors by addressing client data concerns and inquiries, ensuring thorough documentation through the creation of cases and tickets.
- Adhering to strict FINRA guidelines, I prioritized accuracy and compliance in managing changes or advisor requests.
- Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Customer Service Representative / Product Quality Investigator
Alorica
09.2018 - 02.2020
- Assisted Health Care Providers regarding their claims, general inquiry, and patient's benefits.
- Also audited calls to verify the accuracy of my peers calls and provided refresher courses to co-workers.
Customer Service Representative
Teletech
09.2017 - 09.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Hotel And Restaurant Management
Southern Luzon State University
Lucban, Quezon 04.2013 - 01.2017
High School Diploma -
Liceo De Luisiana
Luisiana, Laguna 04.2009 - 01.2013
Skills
Communication skills
Organizational skills
Willing to learn
Team Player
Tech Savvy
undefinedAbilities And Skills
- Communication skills
- Organizational skills
- Willing to learn
- Team Player
- Tech Savvy
- Critical Thinking
- Google Sheets
- Intercom / Zendesk / LiveChat
Timeline
Technical Operations Specialist
Nxscale Solutions
02.2023 - Current
Technical Support Engineer
Consensys
02.2022 - 01.2023
Technical Support
Sykes One Touch
05.2020 - 12.2021
Customer Service Representative / Product Quality Investigator
Alorica
09.2018 - 02.2020
Customer Service Representative
Teletech
09.2017 - 09.2018
Bachelor of Science - Hotel And Restaurant Management
Southern Luzon State University
04.2013 - 01.2017
High School Diploma -
Liceo De Luisiana
04.2009 - 01.2013
Client Data Specialist
Sykes Ameriprise
Similar Profiles
Ana Giselle Javelly TovarAna Giselle Javelly Tovar
Marketing Consultant I at ONIS Solutions / Innova SolutionsMarketing Consultant I at ONIS Solutions / Innova Solutions
KIRUBAKARAN NKIRUBAKARAN N
Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)
CRYSTAL HOLLOWAYCRYSTAL HOLLOWAY
New York Life at Customer Solutions III, Life SolutionsNew York Life at Customer Solutions III, Life Solutions
KRISTEL JOY SALAMATKRISTEL JOY SALAMAT
Head Server at Los Hermosas DisenosHead Server at Los Hermosas Disenos
MA. ANGELICA MARTINEZMA. ANGELICA MARTINEZ
Back Office Finance Operation Officer at JIU ZHOU INTERNATIONAL TECHNOLOGIESBack Office Finance Operation Officer at JIU ZHOU INTERNATIONAL TECHNOLOGIES