Hi, I’m
Omega C. Gabriel
Quezon City
Summary
To get an opportunity where I can make the best of my potential and contribute to the organizations growth.
Overview
9
years of professional experience
Work History
Foundever
Collection Specialist 1
09.2023 - 11.2024
Job overview
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Financial Account
Customer Service Representative
08.2022 - 08.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Staff Alliance Inc
Office staff
11.2015 - 05.2016
Job overview
- Company Overview: Chinabank corporation
- Chinabank corporation
- Filed documents and maintained filing systems for easy access to information.
- Handled mail distribution and prepared outgoing correspondence for timely delivery.
Education
Institute of Creative Computer TechnologyCainta, Rizal
Business Administration from Financial Management
04.2015
Skills
- Organizational skills
- Time management
- Multi-tasking
- Ability to work under pressure
- Problem solving
Trainingsandseminars
Career Preparation Program - BPO, Ateneo de Manila University (ADMU) through the Ateneo Center for Educational Development (ACED) and BagoSphere, Online Training Program, [Insert inclusive training dates here]
Character references
Mike Timothy Bautista
Waiter / Rider
Contact no. 09771270720
Sun calfoforo
Trainer - Concentrix
Contact no. 09954943096
Timeline
Collection Specialist 1
Foundever
09.2023 - 11.2024
Customer Service Representative
Financial Account
08.2022 - 08.2023
Office staff
Staff Alliance Inc
11.2015 - 05.2016
Institute of Creative Computer Technology
Business Administration from Financial Management
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